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Outlook requests credentials that are not mine

Outlook 2010
Exchange 2010

I have previously added another persons email account to my outlook 2010, when Outlook started it understandably requested both my username and password and the other accoounts. I have since deleted this account but the login box that appears still has the other accounts info filled in and requests for that account credentials? How can I get rid of this? Tried uninstalling outlook and re-creating profile.

ASKER CERTIFIED SOLUTION

Alan Hardisty

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Pete

ASKER

I have never seen that credential manager before - good stuff....BUT it did no fix the prob, see attached for a screenshot maybe help clearer.

thanks
outlook-cred.jpg

Ernie Beek

Perhaps I'm thinking too simple but did you try 'use another account' and then tick 'remember my credentials'?

mpilarczyk

Go into registry:

HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\Exchange

There are several profiles for your Outlook. Some of them contains REG_SZ keys like this:

/o=your_domain/ou=Exchange Administrative Group/cn=Recipients/cn=your_mailbox_name
or
/o=your_domain/ou=Exchange Administrative Group/cn=Recipients/cn=deleted_mailbox_name
and some profiles doesn't have any of these keys.

Delete all profiles which contain other (deleted) mailbox name keys.

Pete

ASKER

No, a reg entry for the deleted mailbox does not exist.

I actually tried deleting the entire 'profiles' folder from that reg path, it prompted to recreate the profile, which I did, but the same log in box with the other user as default appears.

mpilarczyk

Did you change permissions on the other mailbox in order to give yourself full access? If so - try to remove these permissions on your Exchange.

Pete

ASKER

no i didn't. I am an exchange admin.

Alan Hardisty

Are you sure you zapped all the relevant credentials from the Credential Manager? It usually works for me.

Pete

ASKER

sorry alanhardisty, that was indeed the correct place, I just didn't look properly.

thanks to all who helped.