IT Helpdesk interview Questions
Hi I am going for an IT Helpdesk job interview very soon. I have few questions:
What is the best way to answer the followings:
1. If a network user reports a virus, how would you deal with this situation?
2. What is the best way to migrate to a new operating systems keeping the data intact?
3. If the outlook is slow (users receiving emails late) how would you go about it?
4. How do you add windows 7 to a domain?
Many thanks.
What is the best way to answer the followings:
1. If a network user reports a virus, how would you deal with this situation?
2. What is the best way to migrate to a new operating systems keeping the data intact?
3. If the outlook is slow (users receiving emails late) how would you go about it?
4. How do you add windows 7 to a domain?
Many thanks.
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xmlmagician
@Markie makes me wonder why he did not use that initiative to find the answers using google :)? Still though demonstrated initiative
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>>He's gonna have to write all that down on the back of his hand and recite it all back in the interview?
lol - i'm like pringles, once i pop i can't stop!
lol - i'm like pringles, once i pop i can't stop!
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@roonie you are like a fountain of IT knowledge :-)
It's not just users! You can do it to managers as well. Technical or not!
"What was the problem?"
"We had an over load on the performance threshold so I had to lower the regain value on the transition gate manifesto. It's OK to do this because the Microsoft federation you had us subscribe to last week have done the same!"
"What was the problem?"
"We had an over load on the performance threshold so I had to lower the regain value on the transition gate manifesto. It's OK to do this because the Microsoft federation you had us subscribe to last week have done the same!"
@MarkieS God forbids if i hear anyone on my team talking to anyone like that :-)
Hold on - Are we starting to sound like pompous techno-geeks?
Remind me to take the wife and kids out this weekend! (I do have a life, I do have a life).
Remind me to take the wife and kids out this weekend! (I do have a life, I do have a life).
>>confuse the user with technical jargon when you have no clue what is going on.
haha - i only do this to people that ask silly questions and they don't like the answer 'it just works'.
the more standard users i try to explain as if i'm talking to my mum - simple as possible but not condescending.
>>you are like a fountain of IT knowledge
more of a spurt than a fountain really...
haha - i only do this to people that ask silly questions and they don't like the answer 'it just works'.
the more standard users i try to explain as if i'm talking to my mum - simple as possible but not condescending.
>>you are like a fountain of IT knowledge
more of a spurt than a fountain really...
Yes we do but this is some solid advice :)
GF and dogs for me :)
P.S: another piece of advice work stays at work
GF and dogs for me :)
P.S: another piece of advice work stays at work
@roonie i liked the mum explanation and not condescending as you can get in trouble with HR
spurts can turn to fountains...there is still hope :)
spurts can turn to fountains...there is still hope :)
>>P.S: another piece of advice work stays at work
i wish someone would tell my mrs that.
i wish someone would tell my mrs that.
ROFL... Take care all...
It is cheating.
Just hope that your Interviewer, doesn't subscribe to EE or search for your name on Google!
Just hope that your Interviewer, doesn't subscribe to EE or search for your name on Google!
On a more serious note, read up about ITIL (Information Technology Infrastructure Library) before attending your interview. They've not asked you this question but any good Helpdesk should apply these frameworks.
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> What is the best way to answer the followings:
HONESTLY.
HONESTLY.
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I'll rephrase:
HONESTLY and to the best of your ability. Otherwise, it becomes clear VERY quickly that you probably don't know what you're doing and you get fired. Getting the job is nice... wasting people's time is not.
Either present yourself and your skills as best you can without cheating, or don't bother applying.
HONESTLY and to the best of your ability. Otherwise, it becomes clear VERY quickly that you probably don't know what you're doing and you get fired. Getting the job is nice... wasting people's time is not.
Either present yourself and your skills as best you can without cheating, or don't bother applying.
I massively agree with leew on this. Honesty is the best policy, when I was interviewed for my current job I got caught out because I got asked about APIPPA addresses.
ASKER
Thanks guys for all of your advice.
Question to mrroonie:
Why do you have to disable system restore ?
Question to mrroonie:
Why do you have to disable system restore ?
Not to step on mrroonie,
Some "system" files when missing are restored. The other one is that at some point you may while trying to fix another problem go back to a prior date which might be the date when the virus was still present. By disabling it, you eliminate all past restore points.
Some "system" files when missing are restored. The other one is that at some point you may while trying to fix another problem go back to a prior date which might be the date when the virus was still present. By disabling it, you eliminate all past restore points.
ASKER
Guys the questions I asked here are quite common IT questions which the interviewer asks (from what I know). I just wanted answers elaborated, and this forum is amongst the best place to ask. I have no idea what exactly questions I will be asked in the interview. But I just want to be prepared and have my basics mastered.
Many thanks.
Many thanks.
ASKER
Thanks everyone!
I really appreciate this. As a beginner in IT field I have learnt a lot. I will ensure that I put them in to practice.
Many thanks everyone.
I really appreciate this. As a beginner in IT field I have learnt a lot. I will ensure that I put them in to practice.
Many thanks everyone.