Link to home
Create AccountLog in
Avatar of rexxnet
rexxnetFlag for United States of America

asked on

The certificate was not installed. Please try again. Outlook 2010, Exchange 2007, Windows XP Pro SP3 client

I've been asked by my customer to resolve an issue with being asked for a certificate every time they log on to their Outlook.  It mentions the certificate twice.  I have taken the certificate from the Public Downloads directory on the server and attempted install with the InstallCertificate file.  I get The certificate was not installed message.  

Any ideas of what I can do to rid this system of this error.  It happens each time they open their Outlook.  If they click yes twice, it connects.  I'd like the message to go away all together.
Avatar of vervenetworks
vervenetworks

You can try installing the certificate by itself.  Just open the file, and select "Install...", then instead of automatically selecting the location, Browse the stores, check the box for "Show Physical Stores", and under Trusted Root Certificate Authorities, put the cert in Local Computer.  Then try browsing the site through OWA, and see if you get a certificate error.  

Is this a SAN cert?
ASKER CERTIFIED SOLUTION
Avatar of dexIT
dexIT
Flag of United States of America image

Link to home
membership
Create a free account to see this answer
Signing up is free and takes 30 seconds. No credit card required.
See answer