I currently have 7 active BES users that are working, sending and receiving email without a problem. I have 2 new user with new phones and the right data plan who can’t join the system. I have 11 licenses so I know that I am not over on licenses. When I add the users (under the besadmin login) they just show on the screen as initializing (forever).
I am running:
BlackBerry Manager Version 18.104.22.168
If anyone can help that would be great.