Can not print color from my PC

I have a PC that the user cannot print color documents from. She prints to the color printer (from any application) insuring that it is set to print in color and it still comes off monochrome. If she uses anyone elses PC and prints the same doc to the same printer it works. Tried removing print driver and reinstalling, updating nothing works. However, when she printed to a Savin printer it worked and all the other color printers have been HP. Not sure what is going on here.
BenlifeAsked:
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SISAntCommented:
It sounds like a corrupt driver, but you've reinstalled that, which makes me think its a corrupt spooler, which requires a bit more work.

You've completely uninstalled and deleted the printer off and readded it yes?
SISAntCommented:
Other things to try are doing a SFC /scannow in the CMD window (admin mode) and see if that replaces your spoolsv.exe.

have you checked the manufacturing website to make sure you're using the newest drivers rather than one of the disk?
BenlifeAuthor Commented:
It is the HP universal print driver that gets pushed by the print server which will be the same on any computer she uses. so if it works on one pc it should work on another identical machine I would think. Did try uninstalling and reinstalling but didn't fix anything. I will try the SFC /scannow and see what that does.
 
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SISAntCommented:
right i'm with you now, so its even more likely its the local spooler on the machine. IF the printer is set to spool on the client... IF the its spooling on the server hmm. have you tried Direct connecting to the printer via Localport rather than connecting to the share? or is it a USB shared printer etc?
BenlifeAuthor Commented:
The print jobs spool on the server. She has had other print issues such as not duplexing, only one copy when she chooses multiple etc. I have gotten around some of these issues by connecting a printer via IP port and having it spool locally. I don't like to do that much because it defeats the purpose of having a print server and it doesn't solve the problem. Any more thoughts?
BenlifeAuthor Commented:
The print jobs spool on the server. She has had other print issues such as not duplexing, only one copy when she chooses multiple etc. I have gotten around some of these issues by connecting a printer via IP port and having it spool locally. I don't like to do that much because it defeats the purpose of having a print server and it doesn't solve the problem. Any more thoughts?
SISAntCommented:
Our office has confliciting views about that to be honest, some, like yourselves like to install everything to the print server and share it from there whereas others say that if its a network printer then should be direct connected all the way.

Whilst I understand your reluctance to not go through the print server, as long as something is working then thats good right?

If not, then other things to try would be deleting and reinstalling the spooler/print service on the server though with her being the only one affected i'm sure its client side.. have you checked she has the correct permissions to be able to edit the printer settings, that might be another avenue for enquiry.

It does sound to me like the drivers and/or Spooler on the client aren't working correctly. I *think* if permissions were the issue she wouldn't be able to make any changes to the printer settings to "send" to the printer to print anyway.
BenlifeAuthor Commented:
Update: Ran the SFC /scannow with no results.  I created a local printer object on her PC and pointed it at the same printer. So it spools locally and it is using a PCL 6 driver and not the universal print driver that is being pushed by the print server and this seems to work fine. So at least she has a work around. I would still llike to solve the problem of why she is having issues with printers that are linked to the print server. My guess is that the color, the duplexing and other issues are the same problem and if I can fix one it will fix all. That is just a hunch. I also noticed that some printer objects in her printers folder show up like this P017 on \\ITS-PRINT01 and others show up as P018 both are connected via the print server. Not sure why the difference but thought i would mention it.
BenlifeAuthor Commented:
I don't believe rights are an issue. All users are local administrators and the setting for rights on the printer are dictated by the print server and is the same for everyone. Thanks for your thoughts.
SISAntCommented:
Its not uncommon for the printer server spooler to become corrupted so do the same sort of tests/ SFC etc on the server.

tbh, the HP universal driver has caused me issues in the past.. Just keep trying. one day it'll just click.
David_IngledewCommented:
I've seen cases like this, where a rebuild fixed, and Windows had "broken". are these imaged machines?
BenlifeAuthor Commented:
I think I am at the point of rebuilding. I don't have an image so that is why I was looking for a alternate solution before I went that route.
David_IngledewCommented:
I would rebuild, maybe hasty but sound likes theres a host of problems.

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BenlifeAuthor Commented:
Agreed.
SISAntCommented:
agreed with all points. theres only so much bug hunting you can do.
BenlifeAuthor Commented:
The answer was a catch all but I was coming to that conclusion and it is still probably the best solution considering all that appears to be going on. Gave it a C grade since rebuilding a PC will fix most issues.
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