HP Notebook Bluescreens

I have an old HP Notebook we use for a specific purpose that runs XP. The issue we have is it Blue screens on start up. It will start up ok in safe mode though. I have swapped out the memory mods and it still does it. The user seems to think there might have been a virus involved as it only has free AV installed. Whats the best way to troubleshoot it? Thanks.
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

do virus scans in safe mode.

go to event viewer and track down the cause of the bsod

disable any startup items that would cause it

update graphics card drivers

It could also be due a hard disk which is coming to an end of life.
You should do a virus scan first and see if problem is resolved.

At times disk defrag will help.

If the above does not help and in the worst scenario a disk replacement will be a good solution.
Also if  the hard disk is a few years old it will make sense to change the hard disk and recover the data.

did you also run sfc /scannow  or run UBCD on it?
Rowby Goren Makes an Impact on Screen and Online

Learn about longtime user Rowby Goren and his great contributions to the site. We explore his method for posing questions that are likely to yield a solution, and take a look at how his career transformed from a Hollywood writer to a website entrepreneur.

you can also use startup recovery on it as well.
can you post the minidump?  find it in windows\minidumps
If it starts OK in safe mode, it's unlikely to be a hardware issue.

Go into msconfig (start - run - msconfig) and click on the startup tab. Click on "disable all". Go into services. Check the "Hide All Microsoft Services" box, and then click on "disable all". Reboot.  Any change?
If the problem goes away, you will need to go back into msconfig and re-enable startups and services individually until you find the culprit.  Start by re-enabling your av/firewall software...

Try booting to safe mode with networking, and then run an online scan:


Or try an av bootdisk:


Good luck!!!

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Todger66Author Commented:
Thanks for all your comments I have been away from this for a few days and will be looking at it again this week. Cheers and thanks.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Legacy OS

From novice to tech pro — start learning today.