All my users is equipped with CISCO VPN client 5.01 to work remotely as well as in the office. This is currently we are satellite office that need to be connected to our parent company overseas.
In the office , we have a dedicated 10Mbps internet line. Whenever user use this connection using VPN, everything works smoothly .
But when they are outside , they always complaining about their notebook hang for quite some time . (more than 10 minutes)
So I make my own test at home .
When I'm still connected to internet , I shut down my router . What happen was my PC hang for no reason . Only after i disconnect the physical cable , my pc start responding .
The same case happen if the internet line having intermittent connection .
What could be the problem ? and how to resolve it