Global Address List

I have a user who just recently stopped showing up in the GAL.  I have looked in the EMC and did not see anything checked to hide the user from the GAL.  Any ideas on how to get the user to start showing up in GAL on Outlook again?
PC4N6Asked:
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szichenCommented:
This has to be done from AD itself on the exchange server and not from Exchange Manager. Look at the exchange properties of the user and look for "Hide From Exchange Address List ".
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mpilarczykCommented:
Does it happen only in Outlooks with cached mode or he is not visible also on non-cached clients? Can you check OWA address book?
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PC4N6Author Commented:
AD has nothing about hide from address list.  The only place I see that tick box is in the EMC on the General Tab.  Any other ideas?
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szichenCommented:
sorry i was referring to the EMC. got mixed up with the exchange system manager.
- is this a new user?
- if you create a new user, does the user show up in the GAL?
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PC4N6Author Commented:
When I use OWA to log into the server I can see the user in question.  Not sure if the Outlook clients are using cached mode or not.  How can I tell if it is cached mode?  How do I change it from cached to non cached mode for testing purposes?
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szichenCommented:
has this account recently had changes made to it?
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mpilarczykCommented:
File -> Account Settings -> E-mail -> Change -> Use Cached Exchange Mode
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PC4N6Author Commented:
Apparently this account has had some changes made, but noone really knows what they did.  There was an alias that they did not like so that part was changed and there was another box that was deleted, but it had a different name.

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szichenCommented:
when the alias was changed, does it include either the @externaldomainname.com or
@internaldomain.local adress?
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PC4N6Author Commented:
No.
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szichenCommented:
It might be a possibility that the changes made to the account is causing the account to not have the Default Address Policy applied to it if the account does not have the required address under the default address policy.
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mpilarczykCommented:
sziche - but user is visible in OWA GAL which is online. Probably Outlooks are working in cache mode and either OAB didn't refresh or clients didn;t update OAB.

PC4N6:

In Exchange Management Shell:
1. Update-OfflineAddressBook -Identity "Default Offline Address Book"
2. Restart Microsoft File Distribution Service on your CAS server
3. Update Offline Address List in Outlook: File -> Account Settings -> Download Address Book --> uncheck "Download changes since last Send/Receive" -> OK


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