We have some client PC's that are getting the following error message when opening voice messages within Outlook:
Unable to initialize the voice player.
An unexpected error has occurred. Close and restart the application. If the problem persists, contact your system administrator.
This is happening on one Windows XP SP3 machine, and all Windows 7 machines.
Main problem is the XP machine. I've tried uninstalling and reinstalling, downloaded the latest version, checked the settings, and also tried as a different user. The problem is on the machine itself. However, I can no longer uninstall the MM Client, it comes up with "Fatal error has occured" during the uninstall.
There are no firewalls running, all other options in the OTC can be accessed. Just can't play messages through the phone.
Any suggestions to get this to work without reinstalling windows on the XP machine? and any suggestions at all for the Windows 7 machines?