Windows XP Safe Mode Boot Menu Missing

Customer had the XP Total Security malware and I ran Malwarebytes.  Once Malwarebytes was finished, it asked me to reboot.  after the reboot, all I see now is the desktop.   all icons are missing and ctrl,alt,del dont do anything.  When trying to boot into safe mode (F8), I dont get the standard menu which allows me to pick safe mode.  All I see is Windows Boot Manager, Choose an Operating System, Windows XP SP3 Professional.  How can i get back the standard boot menu?
LVL 1
ptsolutionsincAsked:
Who is Participating?
 
ptsolutionsincConnect With a Mentor Author Commented:
I ran a repair installation and safe mode menu is now working.
0
 
veedarCommented:
Your explorer.exe is not running. See the steps to fix that in this thread...

http://www.techsupportforum.com/forums/f217/solved-my-documents-opening-at-start-up-195263.html#post1168132
0
 
ptsolutionsincAuthor Commented:
I ran a repair installation and safe mode menu is now working.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.