Outlook 2003 locks up when deleting calendar item or reminder ** when ACT addon is installed
I have one user (out of 30) that is having a new issue.
We are using SBS 2003 (ie. exchange) - Outlook 2003 and Act Premium 2010
If the ACT add-on is installed/enabled for Outlook and you attempt to dismiss a reminder and/or delete something from your calendar, Outlook will lock up and you will have to ctrl-alt-delete to kill it.
If I remove the ACT add-on (ie. remove the ACT address book), you can freely delete or dismiss anything.
Notes:
We are not using ACT for email or Calendar stuff (we need the addon so it tags emails from outlook to the database)
She has AVG installed
The following ideas do not fix the problem:
Starting Outlook in Safe-Mode
Starting Outlook with /cleanreminders option
Detect Repair
Creating new profile
Deleting the extend.dat file
Any suggestions?
We are using SBS 2003 (ie. exchange) - Outlook 2003 and Act Premium 2010
If the ACT add-on is installed/enabled for Outlook and you attempt to dismiss a reminder and/or delete something from your calendar, Outlook will lock up and you will have to ctrl-alt-delete to kill it.
If I remove the ACT add-on (ie. remove the ACT address book), you can freely delete or dismiss anything.
Notes:
We are not using ACT for email or Calendar stuff (we need the addon so it tags emails from outlook to the database)
She has AVG installed
The following ideas do not fix the problem:
Starting Outlook in Safe-Mode
Starting Outlook with /cleanreminders option
Detect Repair
Creating new profile
Deleting the extend.dat file
Any suggestions?
ASKER
Just one user.
I'll have to check the exact version but its the most recent version of 2010 Premium.
I'll have to check the exact version but its the most recent version of 2010 Premium.
Can you see if it's machine or user based ... try another user login to Windows on that machine and the problem user on another.
If there is no problem with a different user on that PC, try re-creating the user's Windows profile
If there is no problem with a different user on that PC, try re-creating the user's Windows profile
ASKER
Quick update - this user is out of town so its a bit harder to create a new profile on her computer. Still working on this.
Have you had any luck resolving this?
ASKER CERTIFIED SOLUTION
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ASKER
Solution resolved.
We had the same issue with Outlook 2003 and Act 2013 - I was excited to see this question as it was the same exact issue we were having with one user. the turning off reminder sounds didn't solve the lockup issue tho.
VeraliftEast,
Create a new question in the Act! Zone:
https://www.experts-exchange.com/Database/Contact_Management/ACT/
Create a new question in the Act! Zone:
https://www.experts-exchange.com/Database/Contact_Management/ACT/
What's the full version of ACT! - from help | about?