computerdoctortxkana
asked on
Mac Recently Begins Freezing
I work on PCs during the day but I use a Mac during my personal time. I use a MacBook Pro several years old. It is connected to external monitor keyboard and mouse and virtually never gets disconnected (yes, I do have a laptop fan on under it). I'm running Snow Leopard 10.6.6. It wants me to install 10.6.7 but have been hesitant to until I get feedback on this problem.
In the last 2-3 weeks, I have begun having a lot of freeze ups that almost never happened before. Sometimes they happen in the night in the middle of a backup, but other nights the backup (using SuperDuper!) works fine. Sometimes I walk into the room and see the screen saver (which also displays the time) stuck something like 3-5 hours ago. I'm not sure what to do. Although I love the Mac, I'm not as conversant as I am with fixing PCs.
In the last 2-3 weeks, I have begun having a lot of freeze ups that almost never happened before. Sometimes they happen in the night in the middle of a backup, but other nights the backup (using SuperDuper!) works fine. Sometimes I walk into the room and see the screen saver (which also displays the time) stuck something like 3-5 hours ago. I'm not sure what to do. Although I love the Mac, I'm not as conversant as I am with fixing PCs.
ASKER CERTIFIED SOLUTION
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Have you checked the HDD for errors or ran a memory test?
You also could download http://www.soft32.com/download_199513.html, it's a stress test for your CPU
Let me know
Cheers
Liquid
You also could download http://www.soft32.com/download_199513.html, it's a stress test for your CPU
Let me know
Cheers
Liquid
ASKER
I ran the CPU stress test Liquid and it didn't error out though it was *only* a small test. I had run DiskUtility on it before I posted this message and some permissions were fixed but it said that the disk was "ok."
arrkerr1024: It used to get hot, too hot, but hasn't in several months since I installed the laptop fan. I don't really know which error log to access. I don't know anything about writing a script and I did install the update. No lockup since this thread was started.
arrkerr1024: It used to get hot, too hot, but hasn't in several months since I installed the laptop fan. I don't really know which error log to access. I don't know anything about writing a script and I did install the update. No lockup since this thread was started.
After you reboot after a crash, look at the console log by opening console.app, found in /Applications/Utilties and see if there are any error messages just before the crash.
since-the-small-cpu-test-d idnt-produ ce-anyerro r,i-suspec t-your-RAM (and-the-h ypens-in-m y-post-are -cause-by- not-having -a-spaceba r-on-mylap top-right- now,lol)
Do-you-have-one-RAM-module -or-two?
If-you-have-two,remove-one ,test...if -the-error -persists- exchange-t he-one-you -removed-w ith-the-on e-you-kept ....if-you -have-only -one,get-a -replaceme nt-RAM-mod ule(ebay)
Let-me-know
cheers
liquid
Do-you-have-one-RAM-module
If-you-have-two,remove-one
Let-me-know
cheers
liquid
ASKER
Ok, I haven't tried the RAM tests yet. I did wake up to a panic this morning. Usually the computer freezes only but this time it had the message about having to shut down your computer. The following is the error report it generated to send to Apple.
Interval Since Last Panic Report: 148335 sec
Panics Since Last Report: 1
Anonymous UUID: 4DC7E8E7-72C0-45AD-ADC8-6E 55C4B5BCA0
Sat Apr 2 10:59:34 2011
panic(cpu 0 caller 0x2aab59): Kernel trap at 0x002689a2, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x00000000, CR3: 0x7d53d000, CR4: 0x00000660
EAX: 0x00001000, EBX: 0x069b4284, ECX: 0x08439334, EDX: 0x430dbd98
CR2: 0x00000000, EBP: 0x430dbdb8, ESI: 0x00000000, EDI: 0x00000000
EFL: 0x00010246, EIP: 0x002689a2, CS: 0x00000008, DS: 0x065d0010
Error code: 0x00000000
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x430dbad8 : 0x21b510 (0x5d9514 0x430dbb0c 0x223978 0x0)
0x430dbb28 : 0x2aab59 (0x59aeec 0x2689a2 0xe 0x59b0b6)
0x430dbc08 : 0x2a09b8 (0x430dbc20 0x1000001 0x430dbdb8 0x2689a2)
0x430dbc18 : 0x2689a2 (0xe 0x48 0x10 0x10)
0x430dbdb8 : 0x482dba (0x73e0000 0x85e56c8 0x83fd494 0x741f560)
0x430dbf78 : 0x4f6075 (0x73e0000 0x85e56c8 0x83fd494 0x85e56c4)
0x430dbfc8 : 0x2a144d (0x85e56c4 0x0 0x10 0x0)
BSD process name corresponding to current thread: perl
Mac OS version:
10J869
Kernel version:
Darwin Kernel Version 10.7.0: Sat Jan 29 15:17:16 PST 2011; root:xnu-1504.9.37~1/RELEA SE_I386
System model name: MacBookPro2,2 (Mac-F42187C8)
System uptime in nanoseconds: 102725087520119
unloaded kexts:
com.apple.driver.AppleFile SystemDriv er 2.0 (addr 0xd06000, size 0x12288) - last unloaded 174662366297
loaded kexts:
com.parallels.kext.prl_vni c 5.0 9344.558821
com.parallels.kext.prl_net bridge 5.0 9344.558821
com.parallels.kext.prl_usb _connect 5.0 9344.558821
com.parallels.kext.prl_hid _hook 5.0 9344.558821
com.increw.kext.speedit 0.32
com.parallels.kext.prl_hyp ervisor 5.0 9344.558821
com.AmbrosiaSW.AudioSuppor t 2.3.8
com.apple.filesystems.auto fs 2.1.0
com.apple.driver.AppleHWSe nsor 1.9.3d0
com.apple.driver.AppleUSBC DCACMData 4.0.5
com.apple.driver.AppleHDA 1.9.9f12
com.apple.driver.AudioAUUC 1.54
com.apple.driver.AppleUpst reamUserCl ient 3.5.4
com.apple.driver.AppleMCCS Control 1.0.17
com.apple.kext.ATIFramebuf fer 6.2.6
com.apple.driver.AppleBack light 170.0.34
com.apple.driver.SMCMotion Sensor 3.0.0d4
com.apple.kext.AppleSMCLMU 1.5.0d3
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com.apple.driver.AudioIPCD river 1.1.6
com.apple.driver.AirPort.A theros21 424.14.5
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com.apple.driver.ACPI_SMC_ PlatformPl ugin 4.5.0d5
com.apple.driver.AppleLPC 1.4.12
com.apple.driver.AppleUSBC DC 4.0.5
com.apple.ATIRadeonX1000 6.2.6
com.apple.driver.AppleIRCo ntroller 303.8
com.apple.driver.AppleUSBT rackpad 200.3.2
com.apple.driver.AppleUSBT CKeyEventD river 200.3.2
com.apple.driver.AppleUSBT CKeyboard 200.3.2
com.apple.iokit.SCSITaskUs erClient 2.6.5
com.apple.BootCache 31
com.apple.AppleFSCompressi on.AppleFS Compressio nTypeZlib 1.0.0d1
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com.apple.driver.AppleAHCI Port 2.1.5
com.apple.driver.AppleInte lPIIXATA 2.5.1
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com.apple.driver.AppleSmar tBatteryMa nager 160.0.0
com.apple.iokit.AppleYukon 2 3.2.1b1
com.apple.driver.AppleEFIN VRAM 1.4.0
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleACPI Buttons 1.3.5
com.apple.driver.AppleSMBI OS 1.6
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com.apple.driver.IOBluetoo thHIDDrive r 2.4.0f1 - last loaded 34798089215625
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com.apple.driver.AppleUSBC DCACMContr ol 4.0.5
com.apple.driver.AppleProf ileReadCou nterAction 17
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com.apple.driver.AppleProf ileTimesta mpAction 10
com.apple.driver.AppleProf ileThreadI nfoAction 14
com.apple.driver.AppleProf ileRegiste rStateActi on 10
com.apple.driver.AppleProf ileKEventA ction 10
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com.apple.driver.AppleUSBA udio 2.7.6f4
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com.apple.iokit.IOHDAFamil y 1.9.9f12
com.apple.iokit.IOSurface 74.2
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com.apple.iokit.IOSerialFa mily 10.0.3
com.apple.iokit.IOAudioFam ily 1.8.0fc1
com.apple.kext.OSvKernDSPL ib 1.3
com.apple.iokit.IO80211Fam ily 314.1.1
com.apple.iokit.AppleProfi leFamily 41
com.apple.driver.AppleSMC 3.1.0d3
com.apple.driver.IOPlatfor mPluginFam ily 4.5.0d5
com.apple.iokit.IONDRVSupp ort 2.2
com.apple.kext.ATI1600Cont roller 6.2.6
com.apple.kext.ATISupport 6.2.6
com.apple.iokit.IOGraphics Family 2.2
com.apple.driver.CSRUSBBlu etoothHCIC ontroller 2.4.0f1
com.apple.driver.AppleUSBB luetoothHC IControlle r 2.4.0f1
com.apple.iokit.IOBluetoot hFamily 2.4.0f1
com.apple.iokit.IOSCSIBloc kCommandsD evice 2.6.5
com.apple.iokit.IOUSBMassS torageClas s 2.6.5
com.apple.driver.AppleUSBM ergeNub 4.1.8
com.apple.iokit.IOUSBHIDDr iver 4.1.5
com.apple.driver.AppleUSBC omposite 3.9.0
com.apple.iokit.IOSCSIMult imediaComm andsDevice 2.6.5
com.apple.iokit.IOBDStorag eFamily 1.6
com.apple.iokit.IODVDStora geFamily 1.6
com.apple.iokit.IOCDStorag eFamily 1.6
com.apple.driver.XsanFilte r 402.1
com.apple.iokit.IOATAPIPro tocolTrans port 2.5.1
com.apple.iokit.IOSCSIArch itectureMo delFamily 2.6.5
com.apple.iokit.IOAHCIFami ly 2.0.4
com.apple.iokit.IOATAFamil y 2.5.1
com.apple.iokit.IOUSBUserC lient 4.1.5
com.apple.iokit.IOFireWire Family 4.2.6
com.apple.iokit.IOUSBFamil y 4.1.8
com.apple.iokit.IONetworki ngFamily 1.10
com.apple.driver.AppleEFIR untime 1.4.0
com.apple.iokit.IOHIDFamil y 1.6.5
com.apple.iokit.IOSMBusFam ily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafet yNet 6
com.apple.driver.DiskImage s 289
com.apple.iokit.IOStorageF amily 1.6.2
com.apple.driver.AppleACPI Platform 1.3.5
com.apple.iokit.IOPCIFamil y 2.6
com.apple.iokit.IOACPIFami ly 1.3.0
Interval Since Last Panic Report: 148335 sec
Panics Since Last Report: 1
Anonymous UUID: 4DC7E8E7-72C0-45AD-ADC8-6E
Sat Apr 2 10:59:34 2011
panic(cpu 0 caller 0x2aab59): Kernel trap at 0x002689a2, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x00000000, CR3: 0x7d53d000, CR4: 0x00000660
EAX: 0x00001000, EBX: 0x069b4284, ECX: 0x08439334, EDX: 0x430dbd98
CR2: 0x00000000, EBP: 0x430dbdb8, ESI: 0x00000000, EDI: 0x00000000
EFL: 0x00010246, EIP: 0x002689a2, CS: 0x00000008, DS: 0x065d0010
Error code: 0x00000000
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x430dbad8 : 0x21b510 (0x5d9514 0x430dbb0c 0x223978 0x0)
0x430dbb28 : 0x2aab59 (0x59aeec 0x2689a2 0xe 0x59b0b6)
0x430dbc08 : 0x2a09b8 (0x430dbc20 0x1000001 0x430dbdb8 0x2689a2)
0x430dbc18 : 0x2689a2 (0xe 0x48 0x10 0x10)
0x430dbdb8 : 0x482dba (0x73e0000 0x85e56c8 0x83fd494 0x741f560)
0x430dbf78 : 0x4f6075 (0x73e0000 0x85e56c8 0x83fd494 0x85e56c4)
0x430dbfc8 : 0x2a144d (0x85e56c4 0x0 0x10 0x0)
BSD process name corresponding to current thread: perl
Mac OS version:
10J869
Kernel version:
Darwin Kernel Version 10.7.0: Sat Jan 29 15:17:16 PST 2011; root:xnu-1504.9.37~1/RELEA
System model name: MacBookPro2,2 (Mac-F42187C8)
System uptime in nanoseconds: 102725087520119
unloaded kexts:
com.apple.driver.AppleFile
loaded kexts:
com.parallels.kext.prl_vni
com.parallels.kext.prl_net
com.parallels.kext.prl_usb
com.parallels.kext.prl_hid
com.increw.kext.speedit 0.32
com.parallels.kext.prl_hyp
com.AmbrosiaSW.AudioSuppor
com.apple.filesystems.auto
com.apple.driver.AppleHWSe
com.apple.driver.AppleUSBC
com.apple.driver.AppleHDA 1.9.9f12
com.apple.driver.AudioAUUC
com.apple.driver.AppleUpst
com.apple.driver.AppleMCCS
com.apple.kext.ATIFramebuf
com.apple.driver.AppleBack
com.apple.driver.SMCMotion
com.apple.kext.AppleSMCLMU
com.apple.Dont_Steal_Mac_O
com.apple.driver.AudioIPCD
com.apple.driver.AirPort.A
com.apple.driver.AppleInte
com.apple.driver.ACPI_SMC_
com.apple.driver.AppleLPC 1.4.12
com.apple.driver.AppleUSBC
com.apple.ATIRadeonX1000 6.2.6
com.apple.driver.AppleIRCo
com.apple.driver.AppleUSBT
com.apple.driver.AppleUSBT
com.apple.driver.AppleUSBT
com.apple.iokit.SCSITaskUs
com.apple.BootCache 31
com.apple.AppleFSCompressi
com.apple.iokit.IOAHCIBloc
com.apple.driver.AppleAHCI
com.apple.driver.AppleInte
com.apple.driver.AppleUSBH
com.apple.driver.AppleUSBE
com.apple.driver.AppleFWOH
com.apple.driver.AppleUSBU
com.apple.driver.AppleSmar
com.apple.iokit.AppleYukon
com.apple.driver.AppleEFIN
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET
com.apple.driver.AppleACPI
com.apple.driver.AppleSMBI
com.apple.driver.AppleACPI
com.apple.driver.AppleAPIC
com.apple.driver.AppleInte
com.apple.security.sandbox
com.apple.security.quarant
com.apple.nke.applicationf
com.apple.driver.AppleInte
com.apple.driver.IOBluetoo
com.apple.driver.DspFuncLi
com.apple.driver.AppleUSBC
com.apple.driver.AppleProf
com.apple.iokit.IOFireWire
com.apple.driver.AppleProf
com.apple.driver.AppleProf
com.apple.driver.AppleProf
com.apple.driver.AppleProf
com.apple.driver.AppleProf
com.apple.driver.AppleUSBA
com.apple.driver.AppleHDAC
com.apple.iokit.IOHDAFamil
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com.apple.iokit.IOBluetoot
com.apple.iokit.IOSerialFa
com.apple.iokit.IOAudioFam
com.apple.kext.OSvKernDSPL
com.apple.iokit.IO80211Fam
com.apple.iokit.AppleProfi
com.apple.driver.AppleSMC 3.1.0d3
com.apple.driver.IOPlatfor
com.apple.iokit.IONDRVSupp
com.apple.kext.ATI1600Cont
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com.apple.iokit.IOGraphics
com.apple.driver.CSRUSBBlu
com.apple.driver.AppleUSBB
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com.apple.iokit.IOBDStorag
com.apple.iokit.IODVDStora
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com.apple.iokit.IOATAPIPro
com.apple.iokit.IOSCSIArch
com.apple.iokit.IOAHCIFami
com.apple.iokit.IOATAFamil
com.apple.iokit.IOUSBUserC
com.apple.iokit.IOFireWire
com.apple.iokit.IOUSBFamil
com.apple.iokit.IONetworki
com.apple.driver.AppleEFIR
com.apple.iokit.IOHIDFamil
com.apple.iokit.IOSMBusFam
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafet
com.apple.driver.DiskImage
com.apple.iokit.IOStorageF
com.apple.driver.AppleACPI
com.apple.iokit.IOPCIFamil
com.apple.iokit.IOACPIFami
Based on your description of the issue, and the kernel panic you just got, this is most likely a memory or hard drive issue, as a previous user suggested. The most likely culprit is the hard drive, but just to be sure you can try to rule out the memory first:
Run a utility called "memtest".. I think you have to pay about $1-2 for the program, but it's worth it.
http://www.memtestosx.org/ joomla/ind ex.php
If the memory tested out OK, the next step would be to pull the hard drive from the system and test it, or try a known good drive in the system. If this is something you're uncomfortable with, or have never done this type of repair before, you may consider taking it in to an Apple Authorized Service Provider. You can find one here:
http://www.apple.com/buy/l ocator/ser vice/
Best of luck in finding a resolution! Since you've been making back ups, it should be relatively painless to get all your data back. I'm 90% sure you have an issue with your hard drive.. but test the memory first if you can, just to be sure.
Let us know what you find, and I hope this helps!
Run a utility called "memtest".. I think you have to pay about $1-2 for the program, but it's worth it.
http://www.memtestosx.org/
If the memory tested out OK, the next step would be to pull the hard drive from the system and test it, or try a known good drive in the system. If this is something you're uncomfortable with, or have never done this type of repair before, you may consider taking it in to an Apple Authorized Service Provider. You can find one here:
http://www.apple.com/buy/l
Best of luck in finding a resolution! Since you've been making back ups, it should be relatively painless to get all your data back. I'm 90% sure you have an issue with your hard drive.. but test the memory first if you can, just to be sure.
Let us know what you find, and I hope this helps!
ASKER
I am running the memory test now on that computer. I do feel comfortable pulling the hard drive out but an not sure how you would mean to test it. Is there a utility like the memtest one that goes above and beyond file system structures such as Disk Utility. I will not take it into Apple. They would charge more than it is worth,
Apple authorized service centers typically charge much less than going to Apple directly.
There are a few different programs you can test the drive with. Once you know what brand drive it is, each manufacturer has some of their own utilities available:
http://pcsupport.about.com /od/toolso fthetrade/ tp/tophddi ag.htm
Or you can purchase a utility such as Spinrite, Hard Drive Mechanic, or Tech Tool Pro to get a more thorough diagnosis. Be prepared to spend $60-100 if you decide to purchase one of these applications. Most repair shops will run a diagnostic for you for less, so if you choose to purchase an application, think about whether you might use it again or if this is a one time (or very infrequent) thing.
Good luck, let us know what you do!
There are a few different programs you can test the drive with. Once you know what brand drive it is, each manufacturer has some of their own utilities available:
http://pcsupport.about.com
Or you can purchase a utility such as Spinrite, Hard Drive Mechanic, or Tech Tool Pro to get a more thorough diagnosis. Be prepared to spend $60-100 if you decide to purchase one of these applications. Most repair shops will run a diagnostic for you for less, so if you choose to purchase an application, think about whether you might use it again or if this is a one time (or very infrequent) thing.
Good luck, let us know what you do!
Oh, one more thing.. If the hard drive is making loud squealing or clicking sounds, that's a good indication it's failing.. That's one of the reasons I suggest pulling it, if you have the technical ability to do so.
ASKER