madridista1902
asked on
My Hp Dv3550 Wont Boot and Stops On The HP Logo
My Hp Dv3550 Wont Boot and Stops On The HP Logo,
It happened to me 3 or 4 time before and then it worked normal after 3 restart or 4
but now its not working !!
I have tried exchanging the rams, and removing and installing the hdd,
btw i was installing windows 7 and when it restarted the problem happened
so the operating system is not completely installed
and when i try pressing f2 or f10 to enter the Bios options it freezes !!!!
what could the problem be
i still have 7 months warranty !!!
It happened to me 3 or 4 time before and then it worked normal after 3 restart or 4
but now its not working !!
I have tried exchanging the rams, and removing and installing the hdd,
btw i was installing windows 7 and when it restarted the problem happened
so the operating system is not completely installed
and when i try pressing f2 or f10 to enter the Bios options it freezes !!!!
what could the problem be
i still have 7 months warranty !!!
It appears to be a hardware problem from this description. Since it remains under warranty, the best course of action would be to get HP to repair it. ... Thinkpads_User
ASKER
When i removed the hdd and started it without it
it worked normally, i can access the bios option, no freezing
does this mean that i have lost all the data ?
if i try to access the data on the hdd through a usb connection does it work ?
it worked normally, i can access the bios option, no freezing
does this mean that i have lost all the data ?
if i try to access the data on the hdd through a usb connection does it work ?
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SOLUTION
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you can boot from a live cd, like Knoppix and copy your data to an external, or internal disk
description : https://www.experts-exchange.com/articles/Storage/Hard_Drives/The-bad-hard-disk-problem.html
description : https://www.experts-exchange.com/articles/Storage/Hard_Drives/The-bad-hard-disk-problem.html
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