Link to home
Create AccountLog in
Avatar of Shannon Mollenhauer
Shannon MollenhauerFlag for United States of America

asked on

Salesforce.com sync with Outlook and Exchange while still using Blackberry to see contacts

Client uses Exchange 2007, Blackberry smartphones, and has some Salesforce.com users. The Salesforce sync with Outlook uses each user's contact folder to synchronize between the desktop and the cloud app. Users don't want all 5000 contacts from their contact folder sync'd with the cloud app, but until now they've been under the impression that there is no way to split their contacts into multiple folders and still have all contacts on their Blackberry. The preferred scenario would be that each Outlook user create a contact folder just for the names they want to sync with salesforce and keep all contacts from both folders on the Blackberry. The folders are not "public", although we could do something  in that arena if needed in order to get more than one contact folder to sync with the phones. Can this be done, with or without adding software to the server?
SOLUTION
Avatar of Rob Knight
Rob Knight
Flag of United Kingdom of Great Britain and Northern Ireland image

Link to home
membership
Create a free account to see this answer
Signing up is free and takes 30 seconds. No credit card required.
See answer
ASKER CERTIFIED SOLUTION
Link to home
membership
Create a free account to see this answer
Signing up is free and takes 30 seconds. No credit card required.
Avatar of Shannon Mollenhauer

ASKER

Thanks to both experts. I've split the points because I am evaluating both suggestions as potential solutions. Client is now debating whether it will be worth the effort or not. At least I have a couple of options for them.