Unable to install Trend Micro Worry Free Client (Error copying tmdbg20.dll)

I've came across this before. and as technically WFBS has the Officescan AV as part of it this should help:

Problem:
Using the remote install method in OfficeScan, the administrator selected the target machines and typed the correct user credentials for installing. However, the following error message appeared:

Cannot copy c:\program files\....tmdbg20.dll

After this, the remote installation process on the target clients was stopped.

 
 
 Solution:  
 
The issue is due to incorrect permission settings in the c:\temp directory of the target client machine.

To resolve the issue, do these steps:

1. Double-click the My Computer desktop icon.

2. Double-click the C:\ drive.

3. Right-click the \temp folder and click Properties.

4. Click the Security tab and check if the users or groups listed have "Full Control" permissions to the folder.

Note: If the operating system is Windows XP, remove the directory and restart the machine. The action will recreate the folder and automatically assign the correct permissions.

For a related solution, refer to Troubleshooting client installations.
 
 

Thank You for your answer.
I'd seen this solution before but this does not solve my problem. I have W7 so there are two temp folders. One is under c:\windows\ and the other is under c:\user\Administrator\AppData\Local\
I looked for "Full Control" permissions on both but I still have the same error.

Right ok.

lets take a step back then.

How are you trying to install the client?

AutoPCC, Remote install, web connect from the client?

I’ve tried installing from the Console page on my server and also tried running AutoPCC from my server.
When I use the Console page on the server the status line in my IE shows: “waiting for … cgiWebUpdate.exe” and then just quits without any errors. But the client never installs.

young,

Not sure whats happened here, as the answer i supplied was clear and consise and I know will work, I've had countless issues myself using the console page. the administrator profile has some issues interfacing with Windows 7 V2 profiles and as such the other methods of installation i've outlined, one of them should work.

I'm sorry for the late responce. The PC has been out of the office so there was no way for me to test the solution.
@SISAnt:
I have accepted your answer and I'm sure it will work. When I have the PC and have tested the solution, I will post again.
Regards,
Joi