Unable to install Trend Micro Worry Free Client (Error copying tmdbg20.dll)

Hi,
I'm trying to install a Trend Micro Worry Free Business Security Client on a Windows7 SP1 machine. This has worked on other W7 before without SP1.
Does anyone have the same problem?

With regards,
Joi
joisimmAsked:
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SISAntCommented:
I've came across this before. and as technically WFBS has the Officescan AV as part of it this should help:

Problem:
Using the remote install method in OfficeScan, the administrator selected the target machines and typed the correct user credentials for installing. However, the following error message appeared:

Cannot copy c:\program files\....tmdbg20.dll

After this, the remote installation process on the target clients was stopped.

 
 
 Solution:  
 
The issue is due to incorrect permission settings in the c:\temp directory of the target client machine.

To resolve the issue, do these steps:

1. Double-click the My Computer desktop icon.

2. Double-click the C:\ drive.

3. Right-click the \temp folder and click Properties.

4. Click the Security tab and check if the users or groups listed have "Full Control" permissions to the folder.

Note: If the operating system is Windows XP, remove the directory and restart the machine. The action will recreate the folder and automatically assign the correct permissions.

For a related solution, refer to Troubleshooting client installations.
 
 
joisimmAuthor Commented:
Thank You for your answer.
I'd seen this solution before but this does not solve my problem. I have W7 so there are two temp folders. One is under c:\windows\ and the other is under c:\user\Administrator\AppData\Local\
I looked for "Full Control" permissions on both but I still have the same error.
SISAntCommented:
Right ok.

lets take a step back then.

How are you trying to install the client?

AutoPCC, Remote install, web connect from the client?
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joisimmAuthor Commented:
I’ve tried installing from the Console page on my server and also tried running AutoPCC from my server.
When I use the Console page on the server the status line in my IE shows: “waiting for … cgiWebUpdate.exe” and then just quits without any errors. But the client never installs.
SISAntCommented:
Right ok. well the console isn't going to work. and if you've tried using the "\\servername\ofcscan\autopcc.exe -f" (force) ran from the client with administrative priv. then you have two more options available for you.

you can go from the client to the \\servername:consoleport from the web browser. or you can use the client packager in the ofcscan folder to create a standalone MSI with the server details already in it for you to install via USB or remote copy then run via RDP or something similar.

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SISAntCommented:
young,

Not sure whats happened here, as the answer i supplied was clear and consise and I know will work, I've had countless issues myself using the console page. the administrator profile has some issues interfacing with Windows 7 V2 profiles and as such the other methods of installation i've outlined, one of them should work.
joisimmAuthor Commented:
I'm sorry for the late responce. The PC has been out of the office so there was no way for me to test the solution.
@SISAnt:
I have accepted your answer and I'm sure it will work. When I have the PC and have tested the solution, I will post again.
Regards,
Joi
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