Windows 7 Will Not Start

I have  a user wo cannot get Windows 7 to start.  When He turns the computer on, he gets a menu "Startup Repair" or "Start Normally".  Either choice ultimately results in coming back to the same menu.

We tried running Chkdsk /r and Chkdsk /b from the command prompt.  Neither found any problem with the disk.

Tyring a System restore resulted in an error 0x800700b7.

I tried "bootrec /rebuildbcd", but I used a Vista procedure.  There appears to be no c:\boot directory in Windows 7, and I could not find the old BCD to rename it.

Boot with automatic restart disabled results in a "Stop c0000145.  The application was unable to start correctly (0xc0000006) click OK to close the application."  There is no OK on the page, and there is no indication which application failed.

I don't know if it is significant, but there is a "System Reserved" drive that is normally hidden.  When I boot from the DVD, that drive is recognized as C: and what should be the C: drive is recognized as D:.

Since I can't do a repair installation unless I can get into Windows, I would rather not reinstall the OS and consequently everything else.

What can I do to get the current installation of Windows to run?
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

can you get into safe mode???
Try running this command from command prompt

dism.exe /image:d:\ /cleanup-image /revertpendingactions

What do you mean you cant do a repair installation without getting into windows?

You should be able to boot off the 7 cd and do a repair.

I would do that and see if it works.. or I would do full diagnostics.. I would be inclined to say there is a HW failure.  If it is an OEM use their diagnostic tools as when you get support they will ask you to run them nehow.
Protecting & Securing Your Critical Data

Considering 93 percent of companies file for bankruptcy within 12 months of a disaster that blocked access to their data for 10 days or more, planning for the worst is just smart business. Learn how Acronis Backup integrates security at every stage

@Hutch_77: You have to boot to desktop in windows vista and windows 7 to perform repair install.

Its only in windows xp you can boot from disc and perform repair install.

Method 1

Check if you are able to boot into safe mode.

Start your computer in safe mode

Restart the computer to get back to the normal mode


Method 2

If you are able to boot into safe mode then I would suggest that you try clean boot and check.

To help troubleshoot error messages and other issues, you can start Windows Vista or Windows 7 by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.


Refer the below link to know more about clean boot procedure.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7


Reset the computer to start as usual

After you have finished troubleshooting, follow these steps to reset the computer to start as usual:

a)        Click Start, type msconfig in the Start Search box, and then press ENTER.

b)        If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

c)        On the General tab, click the Normal Startup option, and then click OK.

d)        When you are prompted to restart the computer, click Restart.



Method 3

If you are unable to boot into safe mode then I would suggest that you select “Disable automatic restart” from the advance boot menu and get the information from the blue screen.

a)   Restart your computer if it is powered on.

b)   Tap the F8 key after your computer initially powers on.

c)    Once you see the Advanced Boot Options menu you can stop tapping.

d)   Use the up/down arrow keys to highlight your selection.

e)   Select Disable automatic restart on system failure and press Enter.


Hope this helps!

Halima S   - Microsoft Support.

Visit our  Microsoft Answers Feedback Forum and let us know what you think.
I could have sworn there was still a way to do it in 7 and vista as well.
@Hutch 77 -- ded9 is correct, there's not. Wish there was though.

@rhavey -- do you have access to a MS DaRT 6.5 (ERD Commander) disk?
rhaveyAuthor Commented:
@ded9 - The DISM command did not help.  I tried it in another computer and in the computer with the problem.

@Boquez - I can't get into Safe Mode.  As I said in my original post, booting with automatic restart disabled results in Stop c0000145.

@wilcomp - I have an evaluation copy of MS DaRT 6.5, but I don't have a clue what to do with it.
ERD Commander will check and replace system files. Go to the Additional Recovery Tools or similar (not sure about wording). You may need to create the ERD Commander boot disk.
Boot from the windows 7 disc and then go to command prompt and run this command

SFC.EXE /scannow /offbootdir:c:\ /offwindir=c:\windows


chkdsk /f

Restart the computer. If this does not work then backup your data and install windows 7.

rhaveyAuthor Commented:
The ERD was a good Idea, but none of the tools did any good.

It's time to close this question.  As much as I hate to do it, I gave up and reinstalled Windows.

Thank you for your attempts.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
rhaveyAuthor Commented:
Reinstallation always works, and it rarely the best thing to do.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Legacy OS

From novice to tech pro — start learning today.