GAL not going to one user on Office 2010

I have a Office 2010 user, only 1 out of 45, that is not getting a new copy of the Global Address List from the server. When I make changes such as adding a user all other users get it within a few minutes. For this one workstation it's been a week.

I've tried downloading the GAL through Outlook and nothing changes.

I'm not even sure where to start on this one!
LeifHurstAsked:
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mpilarczykCommented:
What version of Exchange? Is Outlook working in cached mode?
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LeifHurstAuthor Commented:
Outlook is not in cached mode.

Exchange 2010 SP1.
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zohebansariCommented:
try reconfiguring outlook profile and also check by configuring outlook on another PC
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mpilarczykCommented:
If Outlok is not in cached mode then your GAL is online and you do not download it.
Does this particular use have access to GAL via OWA?
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LeifHurstAuthor Commented:
Issue has been resolved. Sorry for the delay, someone reported EE as spam.

Outlook was shown in connected mode but I stuck it in cached, rebooted and took it out of cache. Seemed to fix the problem.

We call this "e-jiggling the handle."
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