Unable to log into website

I have a user, part of a win2008 domain with regular user rights.
she needs to fill out a visa for brazil ( ¿https://scedv.serpro.gov.br/ ) she can't she was able to ( she says ) last week. but I have even logged on to the server and tried from there and I can connect to the site. I can however connect from my home PC. when I did it on Firefox at home it allowed me to accept the unknown certificate, but the choose will not come up on her PC.
How can I get this to work?

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Seems like you have an active policy on your hands which prevents browsing for https sites with wrong certificates. If the is no policy, you can try to reset the internet explorer settings.
noadAuthor Commented:
no policy that I am aware of, what would be the best or the process to reset IE?
That depends on what IE version you have. For version 8 and 9, go to internet options, choose the tab advanced and click the reset internet explorer button. For lower versions you can try to reset advanced settings.
noadAuthor Commented:
That did not work....
any other ideas?

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Internet Protocols

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