Adding an internal DNS record for our mail server

We already have a DNS record on our server 2003 box for an internal route from our external IP address to our mail server for webmail access. This does not work internally.

I need to create a DNS pointer to point to our mail server's name for internal access from webmail.ourdomain address so users can access it... as if it were in their hosts file.

How can I do this? I've tried creating another record but It will only conflict with the existing one for external access.
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Glen KnightCommented:
You need to create a forward lookup zone, see my guide here on how to do it:

The guide is intended for smartphones etc, but the process is identical for what you need.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
tegeniusAuthor Commented:
I saw that guide... I've done as it says and currently receiving "ping request could not find host"...

Tried the usual flush/registerdns. Hopefully tinkering with the DNS creating a new forward lookup zone won't stop other hosts on the network being accessed.
Glen KnightCommented:
so you have created a new forward lookup zone and a blank A record within that zone?

If you run IPCONFIG /ALL on the client, is it using only internal DNS servers for DNS names resolution?  
Acronis True Image 2019 just released!

Create a reliable backup. Make sure you always have dependable copies of your data so you can restore your entire system or individual files.

tegeniusAuthor Commented:
Yep. The one I'm creating the lookup on is primary
Glen KnightCommented:
and if you run NSLOOKUP and then enter the record what do you get back?
tegeniusAuthor Commented:
It's bringing back the entry in our domain.local zone, because one exists there to route traffic from our external IP to owa.
tegeniusAuthor Commented:
Oh.... I think it's working. Might have just taken a while to propogate. I'll test external.
Glen KnightCommented:
Let me know what you find :)
tegeniusAuthor Commented:
Works :)
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.