Flash 10 causes IE9 to crash

sio2y
sio2y used Ask the Experts™
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Hi there,

We have recently downloaded IE9 and all was good.....for about 20 seconds. The moment we go to a page with any flash on it the page shuts down. were looking for solutions.

Thanks
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Top Expert 2011
Commented:
Download Flash Player debugger let me know if will fix your problem

http://www.adobe.com/support/flashplayer/downloads.html

Don't forget to uninstll current one

Author

Commented:
Thanks - we uninstalled flash 10.2 but it will be a day or so before I get back to that machine to run the debugger.
Top Expert 2011
Commented:
You can get older version as well

http://kb2.adobe.com/cps/142/tn_14266.html
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Commented:
1.Close all web browsers including IE9.
2.As dgofman wrote, get the Flash Uninstaller from Adobe.  But, run it elevated as Administrator because you're using Windows 7.
3.Run Regedit and find this registry key: HKEY_CLASSES_ROOT/MIME/Database/Content Type/Application/x-shockwave-flash. Delete the key.  (Note: editing the registry is dangerous and can cause your machine to stop functioning.  Back up the registry first: http://windows.microsoft.com/en-US/windows7/Back-up-the-registry )
4.Reinstall Flash from IE.
5.Browse to the pages that weren't displaying properly, and verify that they display successfully.

Author

Commented:
FYI - still waiting to get access to the machine.

Author

Commented:
all great suggestions - we tried some or all of all of them. Finally it was determining that she was using the 64 bit IE and it wasn't clearing properly soooo once we got it all cleared we used the 32 bit IE and all is good.

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