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Microsoft Fax Will Not Send Faxes To Certain Contacts That Can Be Sent Via Fax Machine

TechGuy_007
TechGuy_007 asked
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Last Modified: 2012-05-11
We are running Microsoft Fax on an SBS 08 and every great once and a while we cannot send faxes to certain contacts; however, if we send it via the fax machine it self we can send the fax correctly. When I look in event viewer I see the Event ID: 32013
Level: Warning
Source: Microsoft Fax

"The attempt to send the fax failed. There was no answer. The service will attempt to resend the fax. Sender: (Person Name). Billing code: . Sender company: (company). Sender dept: . Device name: PCI Soft Voice SoftRing Modem with SmartCP. Job ID: 0x0201cbed48746d75. User name: (domain)\(username).
 Please check the activity log for further details of this event."

If anybody has had the same issue or believes they know what is going on any feedback would be a great help! Thanks!
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