TechGuy_007
asked on
Microsoft Fax Will Not Send Faxes To Certain Contacts That Can Be Sent Via Fax Machine
We are running Microsoft Fax on an SBS 08 and every great once and a while we cannot send faxes to certain contacts; however, if we send it via the fax machine it self we can send the fax correctly. When I look in event viewer I see the Event ID: 32013
Level: Warning
Source: Microsoft Fax
"The attempt to send the fax failed. There was no answer. The service will attempt to resend the fax. Sender: (Person Name). Billing code: . Sender company: (company). Sender dept: . Device name: PCI Soft Voice SoftRing Modem with SmartCP. Job ID: 0x0201cbed48746d75. User name: (domain)\(username).
Please check the activity log for further details of this event."
If anybody has had the same issue or believes they know what is going on any feedback would be a great help! Thanks!
Level: Warning
Source: Microsoft Fax
"The attempt to send the fax failed. There was no answer. The service will attempt to resend the fax. Sender: (Person Name). Billing code: . Sender company: (company). Sender dept: . Device name: PCI Soft Voice SoftRing Modem with SmartCP. Job ID: 0x0201cbed48746d75. User name: (domain)\(username).
Please check the activity log for further details of this event."
If anybody has had the same issue or believes they know what is going on any feedback would be a great help! Thanks!
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+1 for external modems. In addition to cgaliher's comments, when they hang (stop responding) they have their own power switch.