virus and or spyware removal help!

hi experts,

 I have a windows xp system that seems to be infected with a virus and or spyware. I can't run any of the programs when I try to open up lets say internet explorer I get a pop up asking me what program I  want to use to open that with. I also get this is I do msconfig or open word. I can't download anything off the internet , I can't do a system restore and I can't even get into safe mode because I get a blue screen. What can I do?
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Go into Safe-mode with networking (F8 at boot) download and run Malware-bytes in safe-mode.


The fllowing list should be used in an effort to rid workstations of viruses:

Run malwarebytes in Safe Mode with Networking and update it before running a full system scan:

Then try HitManpro to make sure anything which might be left behind is clean:


If issue is not resolved by these tools try TDSSKiller:

Tutorial on TDSSKiller:

or you could also try FixTDSS.exe from Symantec

If this does not resolve your issue then try Combofix:

Download Combofix

Tutorial on how to use combofix:
From another computer go here :

Click and download the EXE File Association Fix (Restore default association for EXE files)

I had Xp do that before also, some registry issue and this fixed it.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
I think you are either going to have to run one of the "Rogue" stoppers before you can take any other actions or download the tools you need to a clean computer, then copy then to USB/CD and take them to the infected computer.

Two of my Articles here on EE deal with this:

Some detailed instructions are also here:

Sudeep SharmaTechnical DesignerCommented:
You could download the SARDU and build a bootable CD/DVD for yourself and scan/repair you system using it.

More info:

SARDU (short for Shardana Antivirus Rescue Disk Utility) is a free software application that can produce a CD / DVD or a USB device with multi-boot support.

The CD/DVD or USB device may include comprehensive collections of antivirus rescue cds, collections of utilities, popular distributions of Linux Live, and the best known Windows PE © and recovery disks.

SARDU's menu is divided into four categories: Antivirus, Utilities, Linux, and PE, with the buttons and checkboxes of individual software.

At this moment SARDU manage ten (10) rescue system, this means that it's possible to always have at hand, this power of antivirus.

These ISO are almost always based on linux, sardu means that don't conflict and all work, one at a time, in the same media.

Bit Defender
Dr. Web
Panda Security


frankbustosAuthor Commented:
this fixed the issues...thanks!
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Anti-Virus Apps

From novice to tech pro — start learning today.