We are running Backup Exec 2010 on Windows 2003 Server and backing up our Exchange 2007 SP3 Information Stores to tape using GRT. Backups are running fine with no error. However, we are not able to restore a user mailbox from tape backup. We created a Recovery Storage Group on the Exchange 2007 server and re-directed the restore to the RSG as per article http://www.symantec.com/connect/articles/how-restore-exchange-2007-mailbox-store-tape-using-backup-exec-12
We configured the job to stage on a non-system drive (d:\temp) with plenty of free space on the media server. The job goes through the staging process and then fails with the error:
Backup Exec Alert: Job Failed
(Server: "EDMS") (Job: "Restore 00356") Restore 00356 -- The job failed with the following error: Cannot extract mailbox messages from the Exchange backup. Review the job log for more information. The following error was returned when opening the Exchange database file -1907 Access is denied.
We are using the same service account for the restore job that has been working fine for the Exchange backup jobs. Any ideas what is causing this error?