City_of_Del_Mar_IT
asked on
Access Denied Error Restoring Exchange 2007 mailbox from Backup Exec 2010 R2
We are running Backup Exec 2010 on Windows 2003 Server and backing up our Exchange 2007 SP3 Information Stores to tape using GRT. Backups are running fine with no error. However, we are not able to restore a user mailbox from tape backup. We created a Recovery Storage Group on the Exchange 2007 server and re-directed the restore to the RSG as per article http://www.symantec.com/connect/articles/how-restore-exchange-2007-mailbox-store-tape-using-backup-exec-12
We configured the job to stage on a non-system drive (d:\temp) with plenty of free space on the media server. The job goes through the staging process and then fails with the error:
Backup Exec Alert: Job Failed
(Server: "EDMS") (Job: "Restore 00356") Restore 00356 -- The job failed with the following error: Cannot extract mailbox messages from the Exchange backup. Review the job log for more information. The following error was returned when opening the Exchange database file -1907 Access is denied.
We are using the same service account for the restore job that has been working fine for the Exchange backup jobs. Any ideas what is causing this error?
We configured the job to stage on a non-system drive (d:\temp) with plenty of free space on the media server. The job goes through the staging process and then fails with the error:
Backup Exec Alert: Job Failed
(Server: "EDMS") (Job: "Restore 00356") Restore 00356 -- The job failed with the following error: Cannot extract mailbox messages from the Exchange backup. Review the job log for more information. The following error was returned when opening the Exchange database file -1907 Access is denied.
We are using the same service account for the restore job that has been working fine for the Exchange backup jobs. Any ideas what is causing this error?
ASKER
Yes, we are doing a full backup of the Info. Store w/ GRT enabled. Our Exchange backups to tape were running fine but I just tried a b2d backup of our Info Store and I received the same 1907 Access is denied error.
ASKER CERTIFIED SOLUTION
membership
Create a free account to see this answer
Signing up is free and takes 30 seconds. No credit card required.
they key here is that you went to a normal restore and not the GRT
ASKER
I figured it out on my own
Second, I don't believe you can perform a GRT restore to a recovery storage group
If it is possible, you would need to perform a restore of the database first
A GRT backup (aka brick level) requires the existence of a database