'Empty' Outlook 2007 .pst file

I am trying to backup the data on a laptop before re-installing it for use by another member of staff - and I note that the Outlook account appears to be empty when I run Outlook 2007. However, when I located the .pst file it has a file size of 244MB !!

Why can I not see any content (e-mails etc.) when I open this .pst file using the Outlook 2007 client software ?  Any help greatly appreciated. Thanks.
WJENorrisAsked:
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chakkoCommented:

The Outlook may not be configured to use that PST file.

Inside of Outlook you can go to Tools -> Options -> Mail Setup -> Data Files and the browse to that PST file so that it appears inside of Outlook.

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WJENorrisAuthor Commented:
Thanks but have tried that - it seems to access the file without objecting, but every folder seems to be empty ??
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chakkoCommented:
Look inside your Office install folder for SCANPST.exe

Use that tool to test the PST file for errors.  It probably doesn't have an error if it opens without problem.

Also, maybe the person deleted all of the messages out of that PST file.  So now it just has a bunch of empty space inside of it.  

You can try to shrink the PST file.  You need to use the Compact command to shrink the file.  Open the Properties of the PST file inside of Outlook, there should be the Compact button in there.


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Pr1zCommented:
Could be attachments in appointments, a massive number of journals (unlikely) or as Chakko suggests a corrupt PST file.  If you open the PST file in Outlook, right click on the root node for the PST, choose properties then click the [Folder Size] button you will see which folder the data is sat in.  That might give you more of a clue as to what is going wrong.

Hope this helps

Priz.
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WJENorrisAuthor Commented:
Thanks for your help.  chakko's idea to compact the .pst has reduced it in size from 244MB to 265KB - so I guess everything has been deleted leaving an empty box as you suggested. At least I now understand !!
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WJENorrisAuthor Commented:
Thanks again
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