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Siebel: I do not have CTI capabilities (call recognition)

Last Modified: 2012-06-21
I am totally desperate... I am new to Siebel without any official help...(it is very difficult to find any help for Siebel. Not even books. This secrecy is the biggest disadvantage and the Achilles heel of Seibel and a key reason for not you prefer).
I have Siebel 6.0 with a database in Sql Server 2000 and the cti of Dialogic-the CT Connect (now a product of Syntellect).
I have made a standby server to move the database to repair the production server. Everything are ok except the CTI capabilities. I do not have call recognition (Caller ID).
You are a lifeline for me... thanks in advance...
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