Overlapping Static Text

I have an odd problem.

In my report, in the Report Header I have several text objects which are labels to formulae. On my machine, where the report was developed, every thing looks fine. On my boss' machine, the text labels contents are all scrunched up and overlapping. The formulae are fine.

(See attached screenshot below)

The text you can see is calculated fields. The blobs of fuzz are the text labels. These values do not change and are well within the boundries of the text field area.

The only place this seems to be happening is in the Report Header area (no other text objects in the report seem to be all scrunched up).

This has never happened before (to me, at least). What is the cause and how do I avoid this in the future?

TIA
 
 CR-Text-Issue.jpg
LVL 10
ClifAsked:
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mlmccCommented:
Do both machines have the same default printer driver loaded?
Crystal uses the default printer driver to render the reports on the screen.

Changing the driver can cause this.
Also some fonts don't work well on some printers.

mlmcc
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ClifAuthor Commented:
Sorry, I should have pointed out the following:

The area where this is happening (Report Header b), is the similar for all reports I have been developing.  It's basically a template I use to develop reports from.

When this was first noticed (last Wednesday), only one report was doing this on the boss' machine.  All other reports looked fine and did not display the scrunched up text.

The next morning (Thursday), all the reports on my boss' machine exhibited the scrunched up text.  Even those that looked ok the day before.

Neither IT nor my boss has made any changes to the machine in question.

Although my boss doesn't do any Crystal development, she has the Crystal dev platform installed (ie, she's not using a viewer).  She has not saved any reports herself and has not made any changes.

We both share the same printer.  I have not (yet) looked to see if there are differences between her printer drivers and mine, but will check as soon as feasible.
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mlmccCommented:
I don't see the scrunch in the sample.  Can you show what it should look like?

mlmcc
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ClifAuthor Commented:
How is it you don't see the scrunched text?

Look just above the date (03/30/11) in the image above.  That blob of a smudge should be the report title.  To the left of the date is a verticle column of eight blobs of smudges.  Those should be headings of the column of data you can read.
This is what you should be seeing (sort of):
Report Type:                      Credit Card Usage
Report Run Date:                  03/30/11 03:58pm
Total # of Transactions:           144
Total $ of All Transactions:      $ 27,272.46

Total # of Transactions Missing
   From Expense Report:            0
Total $ of Transactions Missing
   From Expense Report:            $ .00

Open in new window

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mlmccCommented:
Ok.  I thought you had blacked that out.

I get that with some fonts. Though that is quite a resize.

What font are you using?

Try using Courier or Arial

mlmcc
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ClifAuthor Commented:
I am using Arial, size 8, regular
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mlmccCommented:
I don't recall having problems with Arial.

I have seen it with Calibri.

Change the font size?

mlmcc
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ClifAuthor Commented:
Can't change the size or some data won't fit.
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mlmccCommented:
I just wanted to see if the size was an issue.

Have you tried other fonts?  

Are the fields that display correctly also Arial 8?

mlmcc
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ClifAuthor Commented:
Have not tried other fonts.  The reports are to be in Arial.

All other fields that display are also Arial, including thos that you can read in the screenshot.
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mlmccCommented:
Arial usually doesn't have an issue.  Are those set to BOLD?

You might try with one report
Set the fonts to something other than arial
Save the report
Set them back to Arial and save then run

mlmcc
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ClifAuthor Commented:
The fonts that are messing up are not set to bold.

I could change the font, but as I said the reports must be in Arial.  The font prints fine in every other area of the report.  It's just in that one section, and then just the text objects in that section, that is messing up. Even if, for some strange reason that I cannot even fathom, changing the font to something other than Arial fixes the issue, that does not solve my problem.

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mlmccCommented:
I was wondering if changing to some other font then running the report then changing it back if that might solve something.  I don't expect it to but maybe the report lost what font to use.

mlmcc
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ClifAuthor Commented:
Boss got a new printer.  The fonts have been fixed as a result (or maybe just a coincidence).

In any event, this question is now moot.
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