Exchange 2010 Autodiscovery not working

am new to managing an exchange server. if microsoft's intent was to make it so difficult to learn you would rather eat glass they have succeeded with me.
 environment: server 2008R2 running active directory and dns. another server 2008R2 running dsn, exchange 2010 and iis7.
 my issue is that i can access everything from the web using owa and the website works fine.
finally got the ucc cert squared away so exchange is happy with it.
 now for the life of me i can't get the autodiscover to play with everyone else. i have no one using outlook on the lan, everyone is remote and so autodiscovery is critical to a happy workforce. here's the results from the discovery test:

Attempting the Autodiscover and Exchange ActiveSync test (if requested).
 Testing of Autodiscover for Exchange ActiveSync failed.
 Test Steps
 Attempting each method of contacting the Autodiscover service.
 The Autodiscover service couldn't be contacted successfully by any method.
 Test Steps
 Attempting to test potential Autodiscover URL https://mydomain.com/AutoDiscover/AutoDiscover.xml
 Testing of this potential Autodiscover URL failed.
 Test Steps
 Attempting to resolve the host name mydomain.com in DNS.
 The host name resolved successfully.
 Additional Details
 IP addresses returned: 0.0.0.0 (the address was correct)
Testing TCP port 443 on host mydomain.com to ensure it's listening and open.
 The port was opened successfully.
Testing the SSL certificate to make sure it's valid.
 The certificate passed all validation requirements.
 Test Steps
 Validating the certificate name.
 The certificate name was validated successfully.
 Additional Details
 Host name mydomain.com was found in the Certificate Subject Common name.

Testing the certificate date to confirm the certificate is valid.
 Date validation passed. The certificate hasn't expired.
 Additional Details
 The certificate is valid. NotBefore = 4/1/2011 12:31:01 AM, NotAfter = 3/28/2012 11:56:19 PM



Checking the IIS configuration for client certificate authentication.
 Client certificate authentication wasn't detected.
 Additional Details
 Accept/Require Client Certificates isn't configured.

Attempting to send an Autodiscover POST request to potential Autodiscover URLs.
 Autodiscover settings weren't obtained when the Autodiscover POST request was sent.
 Test Steps
 ExRCA is attempting to retrieve an XML Autodiscover response from URL https://mydomain.com/AutoDiscover/AutoDiscover.xml for user rob.smith@mydomain.com.
 ExRCA failed to obtain an Autodiscover XML response.
 Additional Details
 None of the expected XML elements were found in the XML response.





Attempting to test potential Autodiscover URL https://autodiscover.mydomain.com/AutoDiscover/AutoDiscover.xml
 Testing of this potential Autodiscover URL failed.
 Test Steps
 Attempting to resolve the host name autodiscover.mydomain.com in DNS.
 The host name resolved successfully.
 Additional Details
 IP addresses returned:0.0.0.0 (the address was correct)

Testing TCP port 443 on host autodiscover.mydomain.com to ensure it's listening and open.
 The port was opened successfully.
Testing the SSL certificate to make sure it's valid.
 The certificate passed all validation requirements.
 Test Steps
 Validating the certificate name.
 The certificate name was validated successfully.
 Additional Details
 Host name autodiscover.mydomain.com was found in the Certificate Subject Alternative Name entry.

Testing the certificate date to confirm the certificate is valid.
 Date validation passed. The certificate hasn't expired.
 Additional Details
 The certificate is valid. NotBefore = 4/1/2011 12:31:01 AM, NotAfter = 3/28/2012 11:56:19 PM



Checking the IIS configuration for client certificate authentication.
 Client certificate authentication wasn't detected.
 Additional Details
 Accept/Require Client Certificates isn't configured.

Attempting to send an Autodiscover POST request to potential Autodiscover URLs.
 Autodiscover settings weren't obtained when the Autodiscover POST request was sent.
 Test Steps
 ExRCA is attempting to retrieve an XML Autodiscover response from URL https://autodiscover.mydomain.com/AutoDiscover/AutoDiscover.xml for user rob.smith@mydomain.com.
 ExRCA failed to obtain an Autodiscover XML response.
 Additional Details
 None of the expected XML elements were found in the XML response.





Attempting to contact the Autodiscover service using the HTTP redirect method.
 The attempt to contact Autodiscover using the HTTP Redirect method failed.
 Test Steps
 Attempting to resolve the host name autodiscover.mydomain.com in DNS.
 The host name resolved successfully.
 Additional Details
 IP addresses returned:0.0.0.0 (the address was correct)
Testing TCP port 80 on host autodiscover.mydomain.com to ensure it's listening and open.
 The port was opened successfully.
ExRCA is checking the host autodiscover.mydomain.com for an HTTP redirect to the Autodiscover service.
 ExRCA failed to get an HTTP redirect response for Autodiscover.
 Additional Details
 An HTTP 403 forbidden response was received. The response appears to have come from Unknown. Body of the response: You do not have permission to view this directory or page.



Attempting to contact the Autodiscover service using the DNS SRV redirect method.
 ExRCA failed to contact the Autodiscover service using the DNS SRV redirect method.
 Test Steps
 Attempting to locate SRV record _autodiscover._tcp.mydomain.com in DNS.
 The Autodiscover SRV record wasn't found in DNS.
  Tell me more about this issue and how to resolve it

i can go to https://mydomain.com/autodiscover/autodiscover.xml  and i'm asked for credentials which gets me to the xml page telling me it's an invalid request.


help to resolve this is deeply appreciated. i'm so fried right now if you offer help please be extremely detailed and descriptive with as many step-by-step instructions as your patience will allow you to list. talk me like like i'm a 2 year old!!

srob1124Asked:
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AmitIT ArchitectCommented:
can you check it from here

https://www.testexchangeconnectivity.com/
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srob1124Author Commented:
that's where the above test info came from.
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AmitIT ArchitectCommented:
Seems to be authentication issue. Can you check this
http://msexchangeguru.com/2010/10/05/autodiscover/

Check all the steps in this article too and next one also given at the bottom
http://www.msexchange.org/articles_tutorials/exchange-server-2010/management-administration/exchange-autodiscover.html
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mpilarczykCommented:
testexchangeconnectivity is not always right about everything.
Did you try to "Test e-mail autoconfiguration" Outlook feature? What was the result?
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praveenkumare_spCommented:
do u have a externally published url for autodiscover some thing like  https://autodiscover.mydomain.com/AutoDiscover/AutoDiscover.xml
?
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srob1124Author Commented:
thank you for all the replies. i rumbled, stumbled and bumbled upon the cure.

i got so frustrated after having worked on this all week that i went to the local starbucks with my dog
, i get to work from a home office, and enjoyed some great early spring weather.

an epiphany crept up on me and before i knew it i was back home checking the services on the exchange machine.

imap and pop3 were not set to automatic start and were not running. i set them, refreshed the machine and called the furthest remote user to try it. IT WORKED!!!!!!!! SHE FIRED UP OUTLOOK AND RAN IT THROUGH THE AUTO CONFIG PROCESS WITH FLAMING SUCCESS. So there microsoft. after a full week, from installation to production status, of late nights wrestling with this i finally figured out your rumpelstiltskin secret.

thanks again to those who offered suggestions. it was very gracious of you to offer help to someone as frazzled as i was at the moment.

i refuse to run https://www.testexchangeconnectivity.com/ cause it doesn't matter what it says. IT WORKS!!!!!!!!
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srob1124Author Commented:
the built-in auto config report showed that some ports were not available. so as i sat and pondered at starbucks i thought 'it can't be something that simple.' like many things in life it was that simple. why would pop3 and imap ports not be open? yet the services were set to manual from the initial installation as it turns out and not running. 4 late, very late nights working on this and solved in just a few minutes. you gotta love IT work :)
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mpilarczykCommented:
You should have said that you want to connect Outlook via IMAP. It's important :)
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