help with wireless internet error message on windows 7

I recently got Verizon Fios installed in my apartment, and also have a new Dell XPS laptop. The last few days, the wireless has been acting funny (but only on this computer). The 'repair' function almost always fixes it, but it cuts out every few hours. I printed the detailed error log in hopes that someone might be able to help me interpret it!  If more details are required please let me know and I am happy to provide them.  Error log is attached. 2nd attachment is from the taskbar...not sure if it's relevant but seems odd.  Thank you in advance!
Windows-Network-Diagnostics.pdf
2011-04-02-125954.png
SaraLynnn1Asked:
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FayazCommented:

It could be an adapter driver issue described here, try the suggestions:
http://www.intel.com/support/wireless/wlan/sb/cs-029491.htm
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wantabe2Commented:
This is most likely due to interference from another AP in y9ur appartment. DUe to the list of APs in the PDF y0u attached most of the APs your NIC see's is on channel 1 or 11. There is only 2 or 3 (out of MANY) APs that are on channel 6. You need to change the channel on your router or AP or what ever type of device you are using to channel 6 to help even out the spectrum. This will most likely fix your issues & give you a mucg better Internet connection.
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SaraLynnn1Author Commented:
Fayas: I attached a screen shot of the adapters list--have no idea which one to update. Tried the Intel one 1st; it said it had the latest driver already... Instructions at like provided are also for xp, are they the same for Windows 7?

wantabe2: I would love to try your suggestion but my knowledge on this subject is limited and I have no idea how to go about change the router to channel six :)  Also will this disrupt other computers'/device connections?
network-adapters.png
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David Johnson, CD, MVPOwnerCommented:
1. If you have Wireless Display and it originally worked then failed you need to upgrade to Intel® PROSet/Wireless Basic Enterprise Software version 13.3 and update your Wireless Display software. This will fix the problem.


Go to this link to get to the drivers

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19246&keyword=%22PROSet%2fWireless+Basic+Enterprise+Software+for+Windows+7*+version+13.3.0%22&lang=eng
There are 2 drivers that look the same, I used the first one at the top of the page

ICS_s64.exe Version:13.3.0.0 64-Bit   Download
Date:09/10/2010 Status:Latest

Size:40.63 MB Language:English
Operating Systems:Windows 7, 64-bit*


note: it is the adapter that is causing the problem, not the link
 
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SaraLynnn1Author Commented:
ve3ofa: I downloaded the software; when I launched it got another error :(  See attached--

Thanks in advance for any additional info you can provide...
intel.png
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SaraLynnn1Author Commented:
Looking at the properties; wondering if this could have something to do with the issue?
wireless-properties.png
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SaraLynnn1Author Commented:
I changed the router channel to 6 (as recommended by wantabe2) and it seems to have made it even worse. This is driving me crazy--please help!!!
-Updated screenshots/error reports are attached
Note: The windows firewall is being controlled by McAfee Security Center; does that have anything to do with it?
Windows-Network-Diagnostics2.pdf
troubleshooter2.png
2011-04-02-180047.png
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SaraLynnn1Author Commented:
Oops I meant to black out the WEP key...guess I need to change that now...
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wantabe2Commented:
Your channel should be on 1, 6, or 11. Try going to one of the other channels & no this will not effect other computers hooked to it unless they are connected at the time you apply the channel.

What channel was it on when you changed it?

You may want to go into your network adapter to view all of the wireless networks you have connected to. Delete all you see & reconned to yours. I've seen your problem be caused by this is there is alot in there.
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SaraLynnn1Author Commented:
Your channel should be on 1, 6, or 11. Try going to one of the other channels & no this will not effect other computers hooked to it unless they are connected at the time you apply the channel.

It is currently set to channel 6
What channel was it on when you changed it?
Channel 1
You may want to go into your network adapter to view all of the wireless networks you have connected to. Delete all you see & reconned to yours. I've seen your problem be caused by this is there is alot in there.
Laptop is brand new and has only been connected to 2 wireless networks. See screenshot attached.
Also attached another shot hoping it may be of help...I'm totally confused.
wireless-connections.png
networks.png
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David Johnson, CD, MVPOwnerCommented:
could be mcaffee .. as an aside don't use wep unless you have devices that do not support wpa.. wep is easily crackable. wpa-psk is magnitudes more secure.. could also be power options.. go to the device in device manger and do not let windows adjust power to this device.
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David Johnson, CD, MVPOwnerCommented:
as for using channel 6 if everyone in the neighborhood is using 6 then using 1 or 11 is better to reduce collisons.
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SaraLynnn1Author Commented:
After spending 3.5 hours on the phone with Dell tech support, they are sending someone to replace the wireless card. Thanks for the good suggestions; I will definitely be using them in the future!
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