Outlook skrinking linked embedded images in HTML email

Hi all,

I receive html emails with images which are linked via an external server. This doesn't happen with every email, but when I first open the email or view it via reading pane, the logo is shrunk to a size whch means you can't distinguish what the logo is about. When I click on the image link it appears in the correct size. One of our clients is having the same issue, although he is unable to click back and forth to correct the size of the logo. It seems like an outlook issue?

Any ideas?

Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Zlatin ZlatevTechnical ArchitectCommented:
make sure to add explicit height and width attributes to the img tag of the logo.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
SilvesyAuthor Commented:
Thanks for the information. That makes sense and I actually remember reading something about outlook shrinking images with The HTML editor when there are no html size tags. We use is FCK editor (the latest version) http://ckeditor.com/demo in our software. When adding images using the editor via IE8, it adds these attributes. When using Firefox it doesn't. When opening the email in a browser or forwarding it, the image corrects itself.

Unfortunately, If we try and resize the image in this editor outlook 2007 doesn't respect the image size specified and will just take the original source image, even if it they change it in the editor, so unfortunately I can't tell the user to use the resizing image option, since it doesn't work in outlook 2007.  there anything I can say to explain that this is an outlook issue?

Zlatin ZlatevTechnical ArchitectCommented:
In most cases when you want to ensure that the email client is not preventing the user to see the page with proper formatting, the following approaches are used:
HTML code as attachment, or link on the top of the email, saying "If you are unable to view this email properly, <click here to view an online version.>"
The link approach will require you to prepare web site versions of the email.
See also http://www.msoutlook.info/question/545
SilvesyAuthor Commented:
Thanks for all your help. Perfect
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Web Development

From novice to tech pro — start learning today.