cannot open any programs in one account

thanks for your answer, but it didn't work.  i forgot to mention that whatever i try to open (either a program or cml or regedit or msconfig), a box opens and asks what program i want it to open with.  i have been working on this for days and its frustrating.  i appreciate your help, thank you.
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Try to delete your profile in XP and create a new one.

twobeaglegirlsAuthor Commented:
probably a stupid question to an expert, but what will happen to all of the
files, etc. in that account?  i am doing this for my grandson and i sure don't want
to lose his "stuff"!!!
Miguel Angel Perez MuñozCommented:
Check computer with Antivirus software.
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As allways, you should do a backup before doing any changes.
Copy the :\Documents and settings\"your grandsons profile"\ to a backup folder
or rename it. This assumes you are using an administrator account and your grandson
has an account of his own.

First, check for Image Hijacks with autoruns, as I suggested in your other thread.

If that doesn't do the trick, try this registry fix:

NOTE: you need to either follow the link above, then save the page to desktop via File > Save as, or you may right-click the link and choose "Save target as..."
In any case, you should end up with a exefix.reg file on your desktop or in your download folder.
You can then doubleclick the .reg file, or right-click and select "Merge". It will restore the .exe settings in your registry.

NOTE 2: as always, being cautious is a good idea in computer manipulations. Before doing the above, you may want to backup your current registry. By far the best tool for doing so is this one:

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if torimars suggestion doesn't work then re-register the shell32.dll

regsvr32 shell32.dll
The asker, who is a new member of EE, has posted his question twice under different names.

The other question was closed and a solution chosen that suggests an exefile-regfix just as I suggested here in ID:35314532.
This proves that the issue is solved by my above comment which I, therefore, recommend to choose as the solution.

I'd like to point out that my comment in the present thread has been posted around 12 hours earlier than the solution chosen in the parallel thread. Selecting a solution which has already been suggested before is, in a strict sense (as described here) equal to choosing a wrong solution.
I only say this in order to make sure that, should the administration decide to delete one of the two parallel questions, the order of posting will be taken into regard.
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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Windows XP

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