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exchange 2010

I recently migrated from 2003 exchange to 2010 exchange. Everything seems to be working except I cant get email on work smart phones. The phone says it is updateing services but then errors out. Did I miss a setting somewhere?
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WIZU
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WIZU
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1 Solution
 
EvilKnievelCommented:
Have you created a new profile on each phone? Also please check if you have any active policies regarding smartphones in exchange, try to disable them and see if that helps.
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Glen KnightCommented:
the best thing to do is delete the exchange account from the phone, cycle the power then re-create it again.
Does this work?

Are all users having problems or just some?  Can you check the inheritence check box as detailed in this article: http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_2861-Activesync-Working-But-Only-For-Some-Users-On-Exchange-2007-2010.html
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evanmcnallyIT ConsultantCommented:
You can get some very good information on ActiveSync problems by runnign the tests here:  https://www.testexchangeconnectivity.com/

I second the idea to wipe a phone and recreate the account as this fixes many Active Sync problems.

Also, do you have an SSL certificate installed for Active-Sync?  Some phones will object if you do not, or if the certificate you do have is self-issued.  Also, Check your internal/external URLs.  The online test site from Microsoft will let you know if you have any problems here.

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WIZUAuthor Commented:
Do I have to configure port 443 and 80 on firewall to point to the server?
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evanmcnallyIT ConsultantCommented:
Yes, you need to configure 80 and 443 to forward to the server.  The active sync node in Exchange management console will have an external and internal URL, and you also need to have public and private DNS records for you server name that match these.
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Glen KnightCommented:
>>>Yes, you need to configure 80

No you do not, Port 80 is not a requirement.
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WIZUAuthor Commented:
where in the exchange management console do I check external and internal URL?
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Glen KnightCommented:
On the properties of the OWA vDir under Server Configuration > Client Access
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WIZUAuthor Commented:
That worked thanks!! One last hurdle...all company Iphones and Droids dont sync
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evanmcnallyIT ConsultantCommented:
Try the active sync tests here:  https://www.testexchangeconnectivity.com/

This test will give you very good details on any configuration problems.
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Glen KnightCommented:
When you say they don't sync, how far to configuring the account do they get?

On the iPhone download the ActiveSync tester from the app store and run the test.  Post the results.
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WIZUAuthor Commented:
I am getting autodiscover errors when I run the active sync connectivity test. One thing I noticed it that my external URL for OWA is different from my external active sync URL. and the OWA works from outside. Should I change it to be the same??
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Glen KnightCommented:
can you try using the OWA url on the phone instead of the activesync one?
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WIZUAuthor Commented:
owa will not work on phone because it is a web app
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Glen KnightCommented:
I am not suggesting you use OWA, I am suggesting hat when you configure the exchange account you use the OWA URL instead of the ActiveSYnc one.

You need to use a URL that is included in the certificate
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evanmcnallyIT ConsultantCommented:
OWA will work, I just brought it up on my iPhone to verify.  This is just to test connectivity, not the permanent solution for your users.

1.  See if you can open OWA from the phone's web browser.
2.  Use the OWA server name as the Exchange server name in the phone's email program.

Regarding the URLs being different--that's OK, but only if they both work.  Meaning you'd need Public DNS records for each URL and they should each point to the public IP address of your Exchange server.  You'd generally also need to include both URL names in your SSL certificate.  A better solution would be to use the OWA URL for everything external.  If you only have one Exchange server, then there is no reason for two different URLS.

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WIZUAuthor Commented:
I got my phone to add account but when it goes to sync I get and error and nothing gets pulled through
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Glen KnightCommented:
did you check the inheritance as per the article in my first post? This can cause the account to not sync but allows you to create the account.
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WIZUAuthor Commented:
It was the inheritance policy for the account I was testing with. So I have email on my droid-x , contacts didnt sync though. I then tried to setup a few employees I phones and all of them add the account but then continuously keep asking for the passowd either thought everyone was entering the correct password....this is really frustrating!! Any Ideas??
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Glen KnightCommented:
Check the inheritance in them too.
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