exchange 2010

Have you created a new profile on each phone? Also please check if you have any active policies regarding smartphones in exchange, try to disable them and see if that helps.

the best thing to do is delete the exchange account from the phone, cycle the power then re-create it again.
Does this work?

Are all users having problems or just some?  Can you check the inheritence check box as detailed in this article: https://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_2861-Activesync-Working-But-Only-For-Some-Users-On-Exchange-2007-2010.html

You can get some very good information on ActiveSync problems by runnign the tests here:  https://www.testexchangeconnectivity.com/

I second the idea to wipe a phone and recreate the account as this fixes many Active Sync problems.

Also, do you have an SSL certificate installed for Active-Sync?  Some phones will object if you do not, or if the certificate you do have is self-issued.  Also, Check your internal/external URLs.  The online test site from Microsoft will let you know if you have any problems here.

Do I have to configure port 443 and 80 on firewall to point to the server?

Yes, you need to configure 80 and 443 to forward to the server.  The active sync node in Exchange management console will have an external and internal URL, and you also need to have public and private DNS records for you server name that match these.

>>>Yes, you need to configure 80

No you do not, Port 80 is not a requirement.

where in the exchange management console do I check external and internal URL?

On the properties of the OWA vDir under Server Configuration > Client Access

That worked thanks!! One last hurdle...all company Iphones and Droids dont sync

Try the active sync tests here:  https://www.testexchangeconnectivity.com/

This test will give you very good details on any configuration problems.

When you say they don't sync, how far to configuring the account do they get?

On the iPhone download the ActiveSync tester from the app store and run the test.  Post the results.

I am getting autodiscover errors when I run the active sync connectivity test. One thing I noticed it that my external URL for OWA is different from my external active sync URL. and the OWA works from outside. Should I change it to be the same??

can you try using the OWA url on the phone instead of the activesync one?

owa will not work on phone because it is a web app

I am not suggesting you use OWA, I am suggesting hat when you configure the exchange account you use the OWA URL instead of the ActiveSYnc one.

You need to use a URL that is included in the certificate

I got my phone to add account but when it goes to sync I get and error and nothing gets pulled through

did you check the inheritance as per the article in my first post? This can cause the account to not sync but allows you to create the account.

It was the inheritance policy for the account I was testing with. So I have email on my droid-x , contacts didnt sync though. I then tried to setup a few employees I phones and all of them add the account but then continuously keep asking for the passowd either thought everyone was entering the correct password....this is really frustrating!! Any Ideas??

Check the inheritance in them too.