Word 2010 cannot open .asd file

I have followed the directions here http://support.microsoft.com/kb/316951 and every time I attempt to open up the file in Word 2010 it tells me:

"Microsoft Word cannot open this file because it is an unsupported file type."

I am curious as to how to follow the steps in the KB article if they don't work. This is on more than one .asd file.
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gijames1982jlAsked:
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Brian GeeCommented:
As per my return email, I found that the two documents were indeed corrupt. I provided you text that was able to be recovered using the Recover Text Converter, so hopefully you will not have to recreate all of your edits from scratch...
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Brian GeeCommented:
If you were to append a .doc or .docx extension to the file, does that make Word open the document, per chance?
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gijames1982jlAuthor Commented:
No, it then tells me the file format does not match the file extension.
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Brian GeeCommented:
Try dragging one of the files into an open Notepad instance (or Open With > Notepad) to see if you're able to determine if these files are indeed Word recovery files... for instance, if you see any notations of PDF near the beginning of text on the first line, then you know that these are not bona fide ASD files.
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gijames1982jlAuthor Commented:
I am 100% certain they are Word AutoRecover files.
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Paul SauvéRetiredCommented:
Please read carefully what it says for Word 2010 on the http://support.microsoft.com/kb/316951 page...

.asd files were used in Word 2007, for Word 2010:

And I quote:

Word 2010
On the File menu, click Recent.
Click Recover Unsaved Documents.
So I can only conclude that .asd files are NOT handled by Word 2010.

PaulS
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Brian GeeCommented:
I ran a test of this by crashing out of two of my Word docs (using pskill) and then I launched Word 2010. Afterward, I went to the directory with the ASD files (named AutoRecovery save of Document1.asd and AutoRecovery save of Document2.asd, right-clicked on one of them and Open With... and chose MS Word. The document launched up fine in Word 2010... same with the second one as well. This leads me to believe that the Word installation may be questionable or the ASD files are possibly corrupt...

Are you able to perform a repair of the Word installation (rather Office itself) to see if this helps with this issue?
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gijames1982jlAuthor Commented:
I tested the same file from a couple of different TS and it didn't work. Probably a corrupt file.
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Brian GeeCommented:
It sounds like it may very well be a corrupt file... not that I'm counting on it doing much of anything at this point, but are you able to try an Open and Repair on the ASD file?
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gijames1982jlAuthor Commented:
Yes, that gave me the same error message. I'm at a point that I'm not quite sure if the recovery can be done for my user. Thank you!
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Brian GeeCommented:
Mods, I'm not entirely sure what this thread closure means in light of the message in the notice:

Notice: gijames1982jl has requested that this question be closed by accepting yobri's comment #35317368 (500 points) as the solution and gijames1982jl's comment #35317327 (0 points) as the assisted solution for the following reason:
Adding my own comment because it is the answer. Assisted by other user.
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gijames1982jlAuthor Commented:
Ummm, it means that you helped me to reach a conclusion and it want's me to accept a solution and award points to someone and I kind of assumed that you might want them. If not I can certainly just delete the question since there isn't any good "solution" to my issue.
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gijames1982jlAuthor Commented:
paulsuave, it would be very difficult for the .asd to not exist for 2010 files and only for 2007 files since we've never used 2007. We went directly from 2003 to 2010.
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Brian GeeCommented:
I want them but it's odd that I got this request rather than the normal points awarded... would like the mods to address this.

Certainly nothing against you or anything at all... might be an error on the board...
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gijames1982jlAuthor Commented:
I would be lying if I said I really understood what I'm supposed to do when closing a question. I pay for a membership to ask questions and get answers and that's about it. I really don't do this often enough to really know how they want me to close the questions.

I marked as an assisted solution since your answer helped me to decide what I already guessed. I possibly should have wrote that in the comments, but wasn't aware you would get those comments. I didn't mark any of your answers as the only solution since they were things I had already tried.

Am I on the right track or how should that situation be handled?
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gijames1982jlAuthor Commented:
I just noticed that if I click on Recover Unsaved Files as directed by the KB article previously linked it takes me to open *.asd file types in a location within my profile called Unsaved Files. In doing so it tells me the filetype is invalid. I am left to believe the file is corrupt and there is not any way to recover the information within it.
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Brian GeeCommented:
When viewing the file through ASCII (like using Notepad), is there any discernible text that you can use? How about trying to view the ASD file with Wordpad? Add an RTF extension to the ASD file first and then see how things work (or not).
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gijames1982jlAuthor Commented:
Using Notepad there is no discernible text. Renaming to RTF doesn't help the matter.
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Brian GeeCommented:
Are these ASD files something you can attach here? Or send via email? If so, nospam {at} yobri {dot} com and I wouldn't mind taking a look.
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gijames1982jlAuthor Commented:
Sent them to your email, thanks!
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gijames1982jlAuthor Commented:
Full email communication that took place, would happily attach the files to the question, but .asd is not an allowed file type:

Hello,

The files were indeed corrupt, but using the Recovery Text Converter, I was able to at least salvage the text of the documents (along with other misc characters normally used by Word itself) that hopefully will save you from having to recreate all of your edits.

Thanks,

Brian

From: James Lohman [mailto:Nope]
Sent: Monday, April 04, 2011 1:53 PM
To: Nope
Subject: ASD File

Thanks!

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gijames1982jlAuthor Commented:
As a paying member, sir this is ridiculous. We cannot attach the files to the question because they were the wrong type. The problem was solved. I think I'm gonna place a really angry call to customer service. This is nuts.
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gijames1982jlAuthor Commented:
Again, accepting as the solution. SINCE IT WAS IN FACT THE SOLUTION.
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gijames1982jlAuthor Commented:
Thanks, I did. Myself and my company pay for a membership to EE and I really would like you to know that it's not only annoying, but down right angering to have to deal with politics when it comes to finding the answer. We did find the answer (eventually), and as for when I give up I believe that's my business.

Regardless, to have a moderator re-open the matter once it's been closed as I (THE CUSTOMER WHO PAYS YOUR SALARY) accepted the answer is even more ridiculous.

I really enjoy using Experts-Exchange, but to have the moderator come in and then make a big fuss about ME GETTING MY PROBLEM SOLVED (you know, the whole reason you're in business in the first place...) is retarded. I would certainly appreciate them leaving well enough alone and letting us figure out the problem, since that is the entire reason I use the site in the first place.
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gijames1982jlAuthor Commented:
I will contact the customer service department as it seems that it's okay for the moderator to post their OPINION of what took place, but the paying customer is asked to refrain from doing the same.

You also allege the question wasn't handled correctly by "both of you", yet if you would please refer to your previous post:

"At that point in time, this seems to be one of the possible dispositions." So how did that go from "one of the possible dispositions." to "wasn't handled correctly"? That seems like flawed logic for a moderator and a contradiction within just a few posts of each other, and quite possibly a good reason to question moderator status.

I will speak to the people to which I pay the bill, thanks.
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HDYCommented:
I know this thread is old but I have been trying the get past the "Microsoft Word cannot open this file because it is an unsupported file type" error when opening standalone .asd files all day today.

The discovery I thought worth sharing is that I was able to successfully open .asd files with all the original formatting and text and the file looked exactly like the last time it was saved.  Previous to this discovery I kept getting the "......unsupported file type" error and the best i could do was recover the text using the text recovery or notepad options.  The same .asd files that couldn't open before now open correctly in "Read Only" mode but have all the text and formatting saving you minutes or hours of formatting work!

So here it is: (it's so simply but it works)

The first step is the most important - this is what made it work!

(1) Place a copy the .asd file into the unsaved files folder.  The location of this folder on my system is "C:\Users\%username%\AppData\Local\Microsoft\Office\UnsavedFiles"

(2) Open Word and click on File - Recent

(3) Looking down the bottom of the screen you see a button/box titled "Recover Unsaved Documents"

(4) Click that button/box and open the .asd file you placed in the unsaved files folder in Step (1).

If it works then a smile returns to your face and all is forgiven.  Blood pressure subsides and everyone is happy again.  If it doesn't work then the .asd is possibly corrupt and try recovering just the text out of the file using all the suggestions on this thread and the internet.  Good luck!

Last comment: Without doing the first step of placing the .asd file into the special folder I couldn't get past the error.  I'm not an advanced Word problem solver.  My environment is Windows 7 64-bit /  Word 2010 32-bit.
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NettverkCommented:
Hi HDY.
Totally worth sharing.
I did have this problem today. Tried to recover / copy paste from notepad etc. ( Office 2013 docx file, the file was an "Autorecovery save of ***.asd file. )
The only solution was to follow your steps. The file would only recover from the UnsavedFiles directory.  In all other directories Word said unnsupported file type.

Thanks :)
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