Iphone in restore mode, using XP

Hiya all

I have an iphone that is in recovery mode. I have a XP laptop that has Itunes on it, but when i plug in the phone to the machine, the driver install popup appears and the auto install fails inside Device manager i see the device in the "Other devices" area named as "Apple mobile device (recovery mode)".

any idea how to gett this sorted so i can recover the iphone in itunes.


Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

My best guess here is that the phone has a newer OS on it than your version of iTunes can identify.

Download the latest version of iTunes, reinstall, reboot your computer and, if you can, plug the phone into a different USB port if you've got one you can use.

willa666Author Commented:
Hi all

So i checked the version of itunes and its the latest version and also restarted the machine again. Also plugged the cable into another port.
Build an E-Commerce Site with Angular 5

Learn how to build an E-Commerce site with Angular 5, a JavaScript framework used by developers to build web, desktop, and mobile applications.

make sure the apple mobile device service and bonjour services are running

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
willa666Author Commented:
How can I check this ?
from a run command type services.msc and check if these 2 services are listed as started and if they are stopped start them
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.