Iphone in restore mode, using XP

Hiya all

I have an iphone that is in recovery mode. I have a XP laptop that has Itunes on it, but when i plug in the phone to the machine, the driver install popup appears and the auto install fails inside Device manager i see the device in the "Other devices" area named as "Apple mobile device (recovery mode)".

any idea how to gett this sorted so i can recover the iphone in itunes.

Ww

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willa666Asked:
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jmaggio322Commented:
make sure the apple mobile device service and bonjour services are running
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brendanmeyerCommented:
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ilargeCommented:
My best guess here is that the phone has a newer OS on it than your version of iTunes can identify.

Download the latest version of iTunes, reinstall, reboot your computer and, if you can, plug the phone into a different USB port if you've got one you can use.

Ian
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willa666Author Commented:
Hi all

So i checked the version of itunes and its the latest version and also restarted the machine again. Also plugged the cable into another port.
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willa666Author Commented:
How can I check this ?
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jmaggio322Commented:
from a run command type services.msc and check if these 2 services are listed as started and if they are stopped start them
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