We had nighmare with a client last time we moved his enterprise exchange account to a new server (so in this case we kept the same device, but his exchange accoun moved to new server - when reactivating we were prompted to wipe the device - we had taken a backup first)
We eneded up losing all his blackberry messenger contacts.
He wants to move to a new blakcberry and I 100% don't want the same thing to happen again.
How can we be certain blackberry messenger contacts are backed up?
I'm not sure the Desktop manager software actually backs up the blakcberry messenger contacts (at least not in a way that makes them easy to retrieve)