Mailbox size does not decrease after user reduces emails

Mailbox size does not decrease after a user deletes emails or archives?
johnsoiAsked:
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NenadicCommented:
Are there messages still in Deleted Items?  Deleted Items will count against the total size, but items in the Deleted Items retention period won't.
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waleedaCommented:
did you empty the deleted items as well?
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johnsoiAuthor Commented:
nothing in deleted items. I think it's an issue with exchange retention
as we use a NAS snapmanager and not tape backup i don't think it's showing as backed up, thus not clearing down
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lucid8Commented:
1. Your nightly online maintenance needs to run and you will see a 1221 in the event log designating the amount of space that can be recovered more here http://technet.microsoft.com/en-us/library/aa996226(EXCHG.65).aspx

2. However, that said you are correct about the backup issue i.e. within Exchange 2007 there is a setting

* Mailbox properties--mailbox settings- storage quotas

* Under deleted item retention there is a setting that says "Do not permanently delete items until you backup the database"   De-select that, save the settings and then wait for you nightly maintenance to run.  You will see the 1221 when done or if you don't want t wait you can force it to run all the time TEMPORARILY and then when you get a 1221 you will be good to go and then you can turn your nightly maintenance back to the normal 1-5AM time slot or whatever works best for your firm

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lucid8Commented:
Thanks for the points, much appreciated
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