I have a user whose Blackberry 9630 is unable to search the GAL when composing an email. when you compose an email and start entering text in the To:, CC or Bcc fields, nothing happens. Every other user in this BES environment is able to run lookups against the GAL.
I've tried battery pull, deleting/resending service books, disabling and renabling wireless sync from the CNFG menu to no avail. There is only 1 mail account on this device.
I would prefer not to have to security wipe, delete/recreate BES user, reactivate.