Microsoft CRM 4.0 - Getting Logged Out of CRM

We are using CRM 4.0, rollup 10 - there are a number of users that are being logged out of CRM on a daily basis, several times a day.

Does anyone know of a known issue with CRM 4.0 that would cause this to happen?

Thanks
LVL 1
apollo7Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Chinmay PatelChief Technical NinjaCommented:
Hi apollo7,

CRM 4.0 is authenticated using Windows Authentication for on premise implementations.
Are these users from within your network? or you have IFD configured and they are accessing it from outside of your Network. In that case it uses Forms Authentication and might be the cause of this situation.

Regards,
Chinmay.
0
apollo7Author Commented:
Chinmay,

Can you elaborate a bit?  We are using IFD to access the web client and also most users are running CRM for Outlook as well.  

Given this, what should I check for to see if Forms Authentication is the cause of the problem?

Thanks
0
Chinmay PatelChief Technical NinjaCommented:
Hi apollo7,

Forms Authentication is used with CRM IFD 'cause you can't authenticate users if they are not on your networkd and can't be authenticated by AD.

Could you check IIS settings when it is recycling app pools?

By Design, CRM 4.0 IFD mode is not designed so that your ends users will be signed out automatically but if they don't interact with the site eventually they will face a session time out.

Also check : http://www.experts-exchange.com/Database/Software/CRM/Q_22060287.html

Regards,
Chinmay.
0
Cloud Class® Course: Microsoft Azure 2017

Azure has a changed a lot since it was originally introduce by adding new services and features. Do you know everything you need to about Azure? This course will teach you about the Azure App Service, monitoring and application insights, DevOps, and Team Services.

apollo7Author Commented:

Can you give me instructions on how to do this?

"Could you check IIS settings when it is recycling app pools?"

Thanks

0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
apollo7Author Commented:
Not exactly sure how I fixed it, but after going through everything in the links, the problem stopped.

Thanks
0
Chinmay PatelChief Technical NinjaCommented:
You are welcome. Will explain you offline.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Dynamics

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.