Microsoft CRM 4.0 - Getting Logged Out of CRM

Hi apollo7,

CRM 4.0 is authenticated using Windows Authentication for on premise implementations.
Are these users from within your network? or you have IFD configured and they are accessing it from outside of your Network. In that case it uses Forms Authentication and might be the cause of this situation.

Regards,
Chinmay.

Chinmay,

Can you elaborate a bit?  We are using IFD to access the web client and also most users are running CRM for Outlook as well.  

Given this, what should I check for to see if Forms Authentication is the cause of the problem?

Thanks

Hi apollo7,

Forms Authentication is used with CRM IFD 'cause you can't authenticate users if they are not on your networkd and can't be authenticated by AD.

Could you check IIS settings when it is recycling app pools?

By Design, CRM 4.0 IFD mode is not designed so that your ends users will be signed out automatically but if they don't interact with the site eventually they will face a session time out.

Also check : https://www.experts-exchange.com/questions/22060287/Session-timeouts-using-forms-authentication.html

Regards,
Chinmay.

Can you give me instructions on how to do this?

"Could you check IIS settings when it is recycling app pools?"

Thanks

Not exactly sure how I fixed it, but after going through everything in the links, the problem stopped.

Thanks

You are welcome. Will explain you offline.