Remote Controlling a user via Terminal Servers

Morning all -

We have Terminal Servers, on Windows 2008 R2. Before upgrading to R2, I could right click on a users ID from the Terminal Servers Manger window, and choose 'remote control', thus I could see their session, and offer support...

But, with 2008, R2, we constantly get errors (two images attached here) mmcerror.png mmcerrortwo.png

I would appreciate it if anyone could shed some light on this issue. Thanks in advance
wootenj2001Asked:
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B HConnect With a Mentor Commented:
we had this happen because when selecting the escape sequence (usually like ALT-*), if you TYPE the letter from the drop-down menu, it will crash.  microsoft made that drop-down menu the wrong way, and doing anything other than clicking to select your escape sequence will cause the mmc to crash.

there's a related issue with remote control, if you or your other users local remote desktop client settings are set too high for the "experiences"... try dropping things down a little on that tab.
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wootenj2001Author Commented:
Thanks, bryon4403

Initially I didn't understand what you meant. But, just this afternoon, I was messing with it again, and figured out I had to manually choose a character from the drop down list, verses pressing a character (I normally use M, thus CTRL M) to exit the users session...

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wootenj2001Author Commented:
Thanks for the help, and direction...
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