We have a customer who when they start up their PCs. They get an error message saying the outlook.ost file is in use. ( see screen shot attached). It is happening on all users.
Sometimes it will take one attempt to open outlook. But other times it will take 10 attempts of clicking ok on the error before being able to open outlook.
They are all Windows 7 x64 PCs running Office 2007 with Business contact manager, so they all have to run in cached mode.
The server is an SBS 2003 server running exchange 2003.
I have tried everthing i can think of to try and resolve this issue but whatever i try doesn't seem to work and they keep getting the error message up.
At first we thought it was symantec as it seemed to fix the issue when ending the Protectionutilsurrogate.ex
e process. But i completely uninstalled symantec and the error still kept happening.
I have also uninstalled the windows search feature from Windows 7 and also completely recreated the outlook profile but this hasn't fixed the issue.
Has anyone ever come accross this issue.
Any help would be greatly appreciated.