Managed Custom Folder not appearing for user


I created a Managed Folder Mailbox Policy named "Managers".

Within this MFP, there is a Managed Custom Folder that has a retention of 5 years.

From what I understand, when I apply the Managers MFP to mailboxes, the Managed Custom Folder should automatically be created in their mailbox? However, I've applied it to a test user and it's not appearing.

Does anyone know how to troubleshoot this? I assume the Folder would only be created once the Managed Folder Assistant runs on that server and actually processes the mailbox I've just added to the MFP, but anywhere I can track whether this has happened yet?

Running Exchange 2007 SP2.
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

I think you will have to wait for "managed folder assistant" to run. That process will create your custom folder.
Or you can start it manually:

bruce_77Author Commented:

Still not there :( Managed Folder is set to run every day.

Would the Managed Folder logs detail the creation of Managed custom folders?
if you run the following command:


does your custom folder display in the list? (usually at the bottom of the list)
if you see the custom folder, then it is created in Exchange. It will not appear in Outlook until that folder has a policy assigned to it and that policy is then assigned to users. So make sure that you have it set up as in the screenshot:
 Managed Folder policy
Then assign the policy to users

Get-Mailbox | Set-Mailbox –ManagedFolderMailboxPolicy 'DefaultCustomFolderPolicy'
Or you may want to test it on one user. In that case you can do it via GUI :

 User Assignment

then run  Start-ManagedFolderAssistant . At that point the folder should appear in the mailbox

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.