Clone Wars Adventures online game keeps crashing on my system.

HI Experts,

 This online game keeps crashing when I click on PLAY. It works fine on any other computer but one.    

it does say that error .... clone wars adventures is not responding send error report or dont send error report
    I tried running it on IE, on Mozilla Firefox, and Google Chrome too and it says the same thing. Any advise would be greatly appriciated.

    http://www.clonewarsadventures.com/

frankbustosAsked:
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☠ MASQ ☠Commented:
Has it ever played on this machine?
If it has any recent infections removed?
What graphics card/chipset does this computer use?

Start by reinstalling; remove the program as you would any other from Windows.  Then remove the browser plug-in, download this tool for the second part:
http://launch.soe.com/plugin/web/Uninstall_SOEWebInstaller.exe


Can you copy the file clonewars.log and attach it to your post?

In XP you'll find it here:
C:\Documents and Settings\<user name>\Application Data\Sony Online Entertainment\Installed Games\Clone Wars\Logs

Or in Vista/Windows 7 it will be here:
C:\Users\<user name>\AppData\LocalLow\Sony Online Entertainment\Installed Games\Clone Wars\Logs

Finally do you get any error codes or just a warning from Windows that your browser has stopped responding?




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frankbustosAuthor Commented:
Hi Masqueraid,


  I don't have the .log file anywhere, remember this is an online game. I don't get any error codes just warning that my browser has stopped responding. I'm un-installing it now though and running that tool.
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frankbustosAuthor Commented:
i found the file,,,,,will be sending it soon
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frankbustosAuthor Commented:
here is the file...thanks.
CloneWars.log
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☠ MASQ ☠Commented:
Thanks - it looks a bit of a mess - most of the components the browser is meant to get don't initialise but the clientstartup still manged to complete.
Could you copy the same from one of your working PC's for comparison - doesn't have to be Chrome.
Do you have anything different on the machine that doesn't work that could be acting as a firewall that's not present on the others?

I'm assuming that the uninstall/cleanup/reinstall didn't help.

Is the machine clean otherwise, no recent infections cleaned up or anything else that might be affecting connectivity?

Initial thoughts are this is a Windows problem not the game - the comparison for the log file with a working install will hopefully tell more.
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satsumoSoftware DeveloperCommented:
Judging by the log file it looks like something to do with missing files on the PC in question, or perhaps bad paths.  It's trying to read various files in the 'resources' directory and GetLastError is returning 2 (ERROR_FILE_NOT_FOUND).  This makes sense because the game does require a download of some sort.

Where did you find the log file?  Is there a 'resources' directory where the log file was?  Is there a log file or a resources directory on the other machines?
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frankbustosAuthor Commented:
it worked after re-instlaling the programs like 3x
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