Files are repeatedly "Locked for editing by 'another user' "

Users in our HR department keep complaining that they receive an error almost every time they try to open an MS Office file (xls, xlsx, doc, docx, etc...).

I have verified the problem and I checked the usual suspects: no orphaned owner files, no open files are listed on the file server. I even reset user permissions for the file share (forced reinherit).

This occurs regardless of which file is opened, but only seems to happen on this one mapped share. Here's a sample screenshot of the error.  Locked for editing by 'another user' error
Stuart_PageAsked:
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Stuart_PageAuthor Commented:
Number-1,

Thanks for the reply but that article refers to orphaned owner files, which I already mentioned that I checked for.

Thanks.
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MaximumIQCommented:
And you already made sure the files are not actually being used?

You can check from the file server's console in computer management > Shared Folders > open files
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Randy DownsOWNERCommented:
OK, these are not Sharepoint are they?
http://support.microsoft.com/kb/899709
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Stuart_PageAuthor Commented:
Nope, not sharepoint. Users are just accessing files from a mapped file share (SMB).
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Randy DownsOWNERCommented:
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Stuart_PageAuthor Commented:
This last KB doesn't seem to refer to the same problem.
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Randy DownsOWNERCommented:
It's similar but doesn't apply unless there is a Microsoft Windows 2000-based network share involved.-
File in use: Filename is locked for editing by username. Click 'Notify' to open a read-only copy of the document and receive notification when the document is no longer in use.
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Stuart_PageAuthor Commented:
My file server is 2008 R2 x64
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Stuart_PageAuthor Commented:
No luck with any of these suggestions.
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toookaCommented:
I have the same problem and have yet to find solution
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Stuart_PageAuthor Commented:
I ended up upgrading the affected user's workstations to Win7 Pro x32. The problem hasn't come back since.
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Stuart_PageAuthor Commented:
This was a very frustrating issue. I wasn't able to adequately troubleshoot the cause of the issue. Eventually, it became more important to come up with a resolution. Upgrading the workstations was the only option.
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