Laptop freezing a few times a day

Hello,
Mine is a Toshiba Tecra M11 laptop with Windows 7 Enterprise installed on it with corporate applications. Starting a few weeks back - the unit started to freeze up once every 2-3 days. Starting today - it is freezing up almost every 90 minutes.
When the unit freezes - the display remains fine but I lose my mouse and keyboard. Both internal and external mouse and keyboards lose power. The only option I have is to forcefully power it down and turn it back up.

One thing I noted is that once the unit freezes up - fan starts to run really fast. When the unit runs normal - fan runs at normal speed

I have installed CPUID Hardware Monitor and didn't notice any significant change in any temperature.  I have also checked event logs and there are no issues reported when system freezes up.

Any help will be appreciated.
ingenium01Asked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

noxchoGlobal Support CoordinatorCommented:
Clean up the machine from dust. Once I've seen Acer behaving this way and only properly cleaning all the dust off it helped.
0
ingenium01Author Commented:
It's actually only a 4 month old machine and there is barely any trace of dust. I have already used compressed air to all the open ports and exhaust fan area but the issue continues
0
David-HowardCommented:
I've corrected issues such as this before by doing one of the following (or in some cases all).
Update video, chipset and BIOS.
Run SFC /SCANNOW
To run SFC /SCANNOW insert your Windows 7 disk while holding down the Shift key. (This prevents auto-run of the disk)
In the Run command enter SFC /SCANNOW
(There is a space between SFC and /
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
The Five Tenets of the Most Secure Backup

Data loss can hit a business in any number of ways. In reality, companies should expect to lose data at some point. The challenge is having a plan to recover from such an event.

JohnBusiness Consultant (Owner)Commented:
In addition to the other assistance above, put taskmgr in your startup and set to run minimized. Then when the machine locks up and the fan spins high, look at task manager in the system tray. Is it bright green? There may be a process (occassioned by malware, for example) that is taking over the machine. If it is bright green, what happens if you wait 5 minutes.  

Note: Before you do this, open task manager and set the option hide when minimized.  

It is a handy little way to asses things. ... Thinkpads_User
0
ingenium01Author Commented:
Thanks guys. I will try it out and keep you updated. Thanks again.
0
coredatarecoveryCommented:
I'd download hdsentinel from hdsentinel.com and check your hard drive smart status, just in case it's freezing because of an access problem.
Also it will tell you if the drive has been too hot, it may help you diagnose if the unit is getting too hot.

0
BCipolloneCommented:
If it is only 4 months old you should really try to make use of that warranty if it is still in place.

Since it is so new I would:

1) Re-install the OS using the Restore Disks it probably came with (If that doesnt fix it)
2) Return it based on hardware issue under warranty
3) Just return it and get a new one all together
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Laptops Notebooks

From novice to tech pro — start learning today.