hp laserjet m5035 mfp printer error

I have one computer that is printing a word document as a bunch of jiberish.  I can print the same document from another windows 7 computer and it prints fine.  I have tried to remove the driver on the computer with the error but when it do so it tells me the specified driver is currently in use and it cannot remove it.  This printer is on the network.  We are using the HP Universal printing PCL 6 driver.  
XTADMINAsked:
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mworld11Commented:
This does sound like a bad driver issue. Double-click the printer to see any pending print jobs. Delete any pending print jobs, or have the printer administrator do this on your behalf. Once the pending jobs are gone, you should be able to delete the shared printer from the affected machine. If the error still occurs, restart Print Spooler (start > run > services.msc) on the affected machine, and try to delete that printer again.
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Spike99On-Site IT TechnicianCommented:
You can't remove a driver that's currently in use by a printer, which is probably why you're getting that error.  You will either have to delete the printer or you will have to change the driver on the printer to something else before you will be able to remove the driver.

If you have changed the driver or deleted the printer & are still having issues with removing the driver, you'll need to stop & then restart the print spooler to remove it.  You can either do that from the services console or on the command line:

net stop spooler

then,

net start spooler

The PCL 5 driver might work better.

Alicia
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