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rpowell03

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Exchange 2010 sp1 roll up1

What would cause the text from a string of emails to be removed from the email itself and then be attached as a a0000.htm document?
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lucid8
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1, The Title mentions 2010 SP1 RU1 and not sure if you are making a statement that "This started happening right after you applied this SP/RU"  OR that it just happens to be what you are running SP level wise?

2. How long has this been going on?

3. Do you know the content that is being removed?

4. Are you running AV on the exchange server or at the SMTP gateway?

5. What is in the a0000.htm file? (Obviously open with an editor, not as a web page to ensure its not a virus load"

6. What version of Outlook?

7. RECIPIENT(S): is this happening to one, user, multiple users?

8. SENDER(S): Are all the emails from specific users, domains, Internal Users only, External Users only etc ?

NOTE: One of the things that may help is analyzing the logs to see if it can shed some additional light on whats happening with these messages check out this article http://blogs.msdn.com/b/scottos/archive/2007/07/12/rough-and-tough-guide-to-identifying-patterns-in-ese-transaction-log-files.aspx
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rpowell03

ASKER

1, The Title mentions 2010 SP1 RU1 and not sure if you are making a statement that "This started happening right after you applied this SP/RU"  OR that it just happens to be what you are running SP level wise?
This issue was first brought to my attention after I installed RU1 for SP1

2. How long has this been going on?
We just noticed this issue happing on an email sent to one of my users last week.

3. Do you know the content that is being removed?
The content being removed is the conversation taking place between the 3 recipients.  The body of the email was there last week, when the user went to review the email he noticed the body was gone and only his response was there.  There was an added attachment of A0000000.htm that contained the missing body of the email.  It was a lot of information that contained the back and forth conversation taking place.  I checked the other users computer and the email appeared the same way in her inbox, the body was gone and it contained an attachment with the missing information.

4. Are you running AV on the exchange server or at the SMTP gateway?
 I am running a file level forefront security

5. What is in the a0000.htm file? (Obviously open with an editor, not as a web page to ensure its not a virus load"
The file contains the entire missing body of the email.  The entire conversation that took place is the A000000.htm

6. What version of Outlook?
Both users are running outlook 2007, I do not know what the user outside our organization is running.

7. RECIPIENT(S): is this happening to one, user, multiple users?
So far, only one has been brought to my attention.

8. SENDER(S): Are all the emails from specific users, domains, Internal Users only, External Users only etc ?
The email string was between two users in house and one person outside of our organization.
ASKER CERTIFIED SOLUTION
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lucid8
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Thanks for the points,  Hey BTW what ended up being the issue?