Htc Inspire strange email behavior

We have a user that is using an HTC inspire on our domain.  We are seeing an issue on the device, when certain messages are selected, the phone attempts  to open the message, but quickly returns to the inbox.  We are not certain what is causing this behavior.  Please Assit.

User; AT&T Inspire
OS; Android 2.2.1
Kernel 2.6.32.21-g3c08447
Sat Jan 8th 5:14:26
Build number 1.80.502.3
Software Number 1.80.502.3

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rightclickincAsked:
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mpilarczykCommented:
Install CatLog software form the Market and look into the logs what happens during opening a message.
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rightclickincAuthor Commented:
The guy ended up taking the phone back , no phone, hence no logs
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