Blackberry server express admin web interface

I've been struggelling with this problim for more than a week now and am seriously considering formating the server and starting fresh.

Running Server 2003 R2 standard edition 32bit
SP2
Blackberry server express (latest)
not the DC
not the exchange (2007) server
not the SQL R2 64bit (2008) server


The Blackberry express server Web interface used to work.

 Web interface does not open, employees are recieving there mail on there blackberrys.

Have done reinstall,
Have checked ports. OK
Have checked Services. OK
Have Recreated BESAdmin uses in AD.
Have rechecked all permissions
Have istalled BES express server updates


 I think it is a Tomcat/Apache Problim

any suggestions will be appriciated
Thanks
RandomITGuyAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Rob KnightConsultantCommented:
Hi,

Are you seeing the BAS-AS process running in task manager using around 500K of memory?

Is the server multi-homed - i.e. more than 1 NIC - binding order may be the issue here.

Are you seeing any stack traces/errors in the BAS-AS log file?

Regards,


RobMobility.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
RandomITGuyAuthor Commented:
Thanks for you input

BAS-AS  using 28,327k
we dont use binding
were can I find the BAS-AS log file?

0
Rob KnightConsultantCommented:
Hi,

The BAS-AS service hasn't started so there is a probkem with that - it should be using around 500K of memory.

Have a look at this article:

http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB24220&sliceId=1&docTypeID=DT_SUPPORTISSUE_1_1&dialogID=1121397458&stateId=0

Regards,


RobMobility.
0
Introducing the "443 Security Simplified" Podcast

This new podcast puts you inside the minds of leading white-hat hackers and security researchers. Hosts Marc Laliberte and Corey Nachreiner turn complex security concepts into easily understood and actionable insights on the latest cyber security headlines and trends.

RandomITGuyAuthor Commented:
Event Type:      Information
Event Source:      BAS-AS
Event Category:      None
Event ID:      4
Date:            2011/04/07
Time:            15:27:24
User:            N/A
Computer:      SERVER3
Description:
The description for Event ID ( 4 ) in Source ( BAS-AS ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: BAS-AS.
0
Rob KnightConsultantCommented:
Hi,

You need to look at the BAS-AS log file in c:\program files\Research in Motion\BlackBerry Enterprise Server\Logs

Replce c: with your application drive if different.

Regards,


RobMobility.
0
Rob KnightConsultantCommented:
Hi,

Are you running IIS or another web server which is using port 443?

You may have a CA Certs issue which is preventing the BAS-AS service from starting - see the fix in here:

http://www.blackberry.com/btsc/dynamickc.do?externalId=KB18260&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB18260

Regards,

Rob.
0
RandomITGuyAuthor Commented:
Hi Rob
when I check the log folder under todays date there is no BAS-AS log file. when I go back to a earlier date I can find a log file.
I am not running IIS or other web server.
went and checked out the link that you sent me, I have tried the fix suggested to no avail.
can't seem to locate the actual bas-as executabel

0
Rob KnightConsultantCommented:
Hi,

Have you installed any MS Updates recently, there are reports that some of those cause issues with the BAS service?

Regards,


RobMobility.
0
Rob KnightConsultantCommented:
Hi,

Can you please try the following and then see if the BAS-AS process grows in size?

1.Log into the BlackBerry Enterprise Server using the BlackBerry Enterprise Server service account.

2.Navigate to the following location:

HKEY_Current_User\Software\Research In Motion\BlackBerry Enterprise Server\Administration Service\Key Store\CacertsKeyStorePass

3.If the CacertsKeyStorePass key exists, export the HKEY_Current_User\Software\Research In Motion\BlackBerry Enterprise Server\Administration Service\Key Store registry key.

****Exporting the registry key MUST be done **************

4.Delete the CacertsKeyStorePass key.

5.Restart the BlackBerry Administration Service - Native Code Container and BlackBerry Administration Service - Application Server.

Hopefully the BAS-AS process will now grow and you'll be able to log in?

Regards,


RobMobility.
0
RandomITGuyAuthor Commented:
Thanks for your help, I would be lost without it.

 BAS-AS process is growing now but keeps on restarting
its creating a log file now so I've gone and searched "fail"
this is what I found,

Caused by: java.security.UnrecoverableKeyException: Password verification failed
      ... 122 more

the rest of the failed entrys seem to be related to it

0
Rob KnightConsultantCommented:
Hi,

You now need to follow this KB article:

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB18260

Regards,


RobMobility.
0
RandomITGuyAuthor Commented:
Hi Rob,I formated the server and reinstall the server. everything is working.
Thanks for the effort, I appreciat it.
0
RandomITGuyAuthor Commented:
Robmobility gave me a lot of new possible cuases of my problim witch led me to the conclusion that I should reload the server.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
IT Administration

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.