Can't Activate, Update Security Essentials or Install Live Essentials - everything else OK!

Ok here is one that’s got me puzzled.

I’m attempting to set up a Dell Precision 380 with Windows 7(64bit), Office 2010 and the Adobe Creative Suite.

On installing Windows it refused to activate via the internet – timed out – but activated by phone OK

Installed Office 2010 – that also refused to active via the internet – have not yet resorted to the tedious phone option.

Adobe creative suite installed and activated OK, downloaded and installed updates with no issues.

Windows gets and installs updates from Windows Updates OK.

However Windows Security Essentials can’t update
Error Code 0x80072ee – Internet connection timed out…..

Windows live essentials cannot install when it’s started from either windows update or from the live essentials web site. I get the splash screen ‘preparing to install’ and then it times out with ‘could not set up the installer. Error 0x8104000d: WaitforCatalog

This is a simple setup with the machine connected directly to a router, the router is providing DHCP. All IP settings are configured properly. The machine can access all other sites on the internet that I have tried including sites using HTTPS.

I have tried the following troubleshooting without any effect
1. Removed the NIC from device manager and rebooted so that it is re-detected
2. Run netsh winsock reset and rebooted
3. Changed the DNS from my ISPs DNS servers to OpenDNS  and back again
4. Downloaded and installed a new NIC driver (Broadcom 57xx)


I just can’t fathom why I cannot activate, I cannot update security essentials or I cannot install the live essentials while I am able to do everything else.
LVL 70
Brian PiercePhotographerAsked:
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jhyieslaCommented:
Is this at home or in a work environment. If at work, are you behind a web filter of some kind?  I know that many times these automated, behind-the-scenes, updates and web calls get blocked inadvertently unless holes are created to allow this to happen.
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Brian PiercePhotographerAuthor Commented:
There is nothing between me and the internet except a netgear ADSL router
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Brian PiercePhotographerAuthor Commented:
Just downloaded and installed SP1 for Win64 - it made no difference
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jhyieslaCommented:
Could there be some rule in Security Essentials that is causing the issue?  I don't use that product, but it seems as though there is some blocking going on and since general Internet access seems OK, I'm wondering if the security suite is causing some odd issue.  Are you running any other security product?
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Brian PiercePhotographerAuthor Commented:
No other product and its a clean install, the only software on the machines is legit Microsoft and Adobe, direct from the CD/DVDs + updates

I have uninstalled MS Security Essentials and tried to install MS Live essential - it still times out.
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jhyieslaCommented:
I don't know at this point. I found a number of references to that one error code, but most of the articles are several years old. The only common thread I can see is that the products you are having issues with are all MS products :)

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Brian PiercePhotographerAuthor Commented:
It seems very odd - its just these three things, activation, security essentials updates and live.essentials - everything else works as it should - it makes no sense at all.
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Russell_VenableCommented:
Make sure that you configure the firewall to accept these ports incoming and out going: 80,443, 8530, 8531

Also set a trust for these sites:
http://windowsupdate.microsoft.com
http://*.windowsupdate.microsoft.com
https://*.windowsupdate.microsoft.com
http://*.update.microsoft.com
https://*.update.microsoft.com
http://*.windowsupdate.com
http://download.windowsupdate.com
http://download.microsoft.com
http://*.download.windowsupdate.com
http://test.stats.update.microsoft.com
http://ntservicepack.microsoft.com

Also note that you may have the security up to high even taking your firewall down does not mean you lowered the security packet driver to a lower security standard, it just means the client GUI is no longer running. A lot of people get this confused all the time. The second error you referenced us telling you that you have no internet connection, so it is definitely a firewall blockage.
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Brian PiercePhotographerAuthor Commented:
I have done this ... no effect
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Russell_VenableCommented:
Can you ping the ADSL router?
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Brian PiercePhotographerAuthor Commented:
Yep - I can get out onto the internet OK with IE. I can contact all web sites I have tried (including ones using HTTPS - such as my bank)
Its just Security Essentials and the Windows Live applications.

Windows Update works fine (and incidently updates Security Essentials), but when Security Essentials is asked to update its fails
When I try to install a Windows Live Essentials App - it fails.
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jhyieslaCommented:
Since at some point you did a clean install. it's probably not the case, but try running Malwarebytes to see if perhaps you have some kind of infection.

Do you perhaps have a second PC that you could try this on outside your environment and then remove the products and try it inside your environment.
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Brian PiercePhotographerAuthor Commented:
I'm also reaching the conclusion that I'll try installing again - This was however a clean install and the first issues arose when trying to activate immediatly after install of Windows 7
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Russell_VenableCommented:
Before you try that. Can you uninstall security essentials and reinstalls and see if that helps?
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Brian PiercePhotographerAuthor Commented:
Worth a try... will report back..
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Brian PiercePhotographerAuthor Commented:
Didn't work
Re-install pending - at least with Adobe I can de-active/reactive - pitty MS have not implimented such a function for MS Office.
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Russell_VenableCommented:
Is windows firewall up at all? If it is svchost.exe could be blocking BITS service. Check services.msc and see if BITS is running. If no firewall at all I would check hosts file next. Although it does sound like either a service is not running or there is a problem with BITS service. The first error you gave is a authenification error and those go through the BITS service.
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Brian PiercePhotographerAuthor Commented:
Thanks - I switched the firewall off - I will check BITS - It will have to wait until Monday now - i'll report back then
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Brian PiercePhotographerAuthor Commented:
Had to re-install !!
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Russell_VenableCommented:
So it's good now?
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Brian PiercePhotographerAuthor Commented:
Yep - seems to have done the trick - never dis track down the issue - just one of those things I suppose :-(
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Russell_VenableCommented:
I've seen this before. The last personwho had this was because BITS had some kind of problem with it. Never dis find out why exactly.
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Brian PiercePhotographerAuthor Commented:
No Solution
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