asked on

HP 2035N won't print

Working in an office with two computers that are connected to a network . There is an HP P2035N printer that has bween working great. Al of a sudden yesterday the two computers cannot print to it. One of the computers can ping it by the IP address, Which I confirmed via test page off printer directly, and the other cannot. BOth computers can access the web. I switched out the cable from the switch to the printer to make sure. What would cause this? Thenetwork runs off Linsys router with a 24 port switch in main office and two switches in this back office. Any ideas? Computers running Win XP

ASKER CERTIFIED SOLUTION

uescomp

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

BCipollone

True if the IP was leased through DHCP and the client side ports were set by the previous IP you could lose function, however if it was setup by a share name it should be fine. If you think it is an IP issue UES is right you should set the printer IP to static and clear the workstations arp (arp -d *) and dns (ipconfig /flushdns).

You may also want to go to the Windows\system32\spool\printers folder and clear out anything you find in there as well.

Remove the printer from the computers and re-add it based on the share name to prevent IP issues. If you can ping it and the port is setup correctly it should print as long as your driver is correct.

syssolut

ASKER

I unplugged the printer this time for thirty seconds and when I plugged it back in it had a new IP address. Don't know why it didn't do that when I unplugged the power before, but thanks. I will also put in a static IP