Microsoft CRM 4.0 - Rollups

Hi,

We are on rollup 9 and would like to get to the latest rollup.  I have a few questions about this process:

1. When applying rollups, it is good practice to go to each one individually or just go to the last one immediately? (For example, 9 to 10, 10 to 11, etc or just go to the highest level)

2. Is there any problem with clients PCs running a different rollup than the server (e.g. we have users that have installed rollup 12 while the server is on 9)

Thanks
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apollo7Asked:
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processguruCommented:
1. With the exception of a few (UR 7 I think) all latest rollups include previous rollups. If the current rollup requires a previous to be installed first, it will state so clearly on the release notes page with the download.

2. Although it is generally recommended to have clients and servers at the same rollup version, they will likely function ok on different versions until you can get everything up to the same version.
Chinmay PatelChief Technical NinjaCommented:
1. Yes. Except rollup 7, all other rollups are cumulative i.e. They contain fixes from previous rollups.
2. I will strongly recommend to match the versions on client and server 'cause you never know if something might break.
apollo7Author Commented:
Thank you both.  Does anyone know when CRM 4.0 is scheduled to be phased out of support?  The reason I ask is that we are also considering going to CRM 5.0.
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processguruCommented:
Mainstream Support End Date: 4/9/2013
Extended Support End Date: 4/10/2018

http://support.microsoft.com/lifecycle/?p1=12976
mismoboyCommented:
Apollo7,
You know Microsoft will always make new versions right?  Deploying CRM 5.0 and staying with CRM 4.0 is up to your business needs.  I dealt with this same issue with 5,000 user CRM based in the past.  I have to put my foot down and say enough is enough.  You need to find out the benefits of 5.0 and see if it can be an advantage for your business to go 5.0 or not.  We ended up releasing rollups for CRM 4.0 60 days after Microsoft released it to the public. We skipped some rollups too.

For a second, just becasue Windows 7 is released doesn't mean we go out and upgrade the next day right?  The bottom line is if your users need 4.0 now to do their work, you need to deploy it now and not make them wait because there will always be a newer version coming out.  If you wait, you might as well never upgrade until support runs out in 4-10-2018 as Processguru stated.  That's my two cents.
apollo7Author Commented:
@process - thanks for the information

@mismoboy - couldnt agree more

One last question on this, does anyone know where I can find a list of incompatibilites with IE 9 and CRM 4.0?

Thanks
processguruCommented:
well said Mismoboy.

apollo: CRM 4.0 supposedly supports IE 9 with UR 13: http://blogs.msdn.com/b/crm/archive/2010/09/23/update-rollup-13-for-microsoft-dynamics-crm-4-0.aspx

there are reports that other issues were fixed in UR 15: http://social.microsoft.com/Forums/en/crm/thread/a1df9e10-8912-4ef5-ba70-1dabc3355393

As for finding out what issues still remain, I suggest looking through the Microsoft Connect suggestions & feedback for reported issues: https://connect.microsoft.com/dynamics

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apollo7Author Commented:
Thanks for the help
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